ISDN is an overnight success in the US - after 15 years in development and a decade of deployment in Europe. Equipment vendors are rushing to support it. Telephone companies are selling it for every size application. ISDN lines are now affordable. Even residential customers are targeted for telecommuting and Internet access. If you want to understand how this digital technology will affect you, your network, or how your company does business, read this book. You don't have time for the 5-foot pile of standards documents that describe ISDN, and only equipment engineers and designers need that much detail. Here's the one book that gives you, the network operator or communications manager, just what you need (and maybe a bit more) to evaluate ISDN for your own business and talk with confidence to carriers and other vendors.

Isdn: A Practical Guide to Getting Up and Running

Computers & Technology

William A. Flanagan

Networking & Cloud Computing

TELECOM BOOKS

This book covers the gamut from buying the right equipment and software to monitoring agents, measuring their productivity, enhancing customer relationships, and running an innovative and efficient center. It includes use of fax-on-demand, interactive voice response, e-mail, and Web sites.

Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center

Dawson, Keith

Business & Money

(CMP Books) A telecommunications guide based on up-to-the minute experiences. Explains how to handle some the trickier aspects of managing organization's telecommunications resources. Covers how to set up PBX and voice mail, how to implement enhancements to telephone systems, how to negotiate the big telecom buy, and more. Softcover.

The Telephony Tutorials : A Practical Guide for Managing Business Telecommunications Resources

Jane Laino

Title out of print. See: Designing the Best Call Center for Your Business, 2nd Edition ;

Designing The Best Call Center For Your Business: Complete Guide For Location, Services, Staffing And Outsourcing

Read, Brenda B.

Management & Leadership

See the best price to sell, buy or rent books by the TELECOM BOOKS publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by TELECOM BOOKS

See the best price to sell, buy or rent books by the TELECOM BOOKS publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Isdn: A Practical Guide to Getting Up and Running

Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center

The Telephony Tutorials : A Practical Guide for Managing Business Telecommunications Resources

Designing The Best Call Center For Your Business: Complete Guide For Location, Services, Staffing And Outsourcing