As curator Steve Dietz has observed, new media art is like contemporary art -- but different. New media art involves interactivity, networks, and computation and is often about process rather than objects. New media artworks are difficult to classify according to the traditional art museum categories determined by medium, geography, and chronology and present the curator with novel challenges involving interpretation, exhibition, and dissemination. This book views these challenges as opportunities to rethink curatorial practice. It helps curators of new media art develop a set of flexible tools for working in this fast-moving field, and it offers useful lessons from curators and artists for those working in such other areas of art as distributive and participatory systems.
The authors, both of whom have extensive experience as curators, offer numerous examples of artworks and exhibitions to illustrate how the roles of curators and audiences can be redefined in light of new media art's characteristics. Rethinking Curating offers curators a route through the hype around platforms and autonomous zones by following the lead of current artists' practice.

Rethinking Curating: Art After New Media (Leonardo Books)

Arts & Photography

Cook, Sarah

Graham, Beryl

History & Criticism

Mit Pr

Redefining curatorial practice for those working with new kinds of art.
As curator Steve Dietz has observed, new media art is like contemporary art―but different. New media art involves interactivity, networks, and computation and is often about process rather than objects. New media artworks are difficult to classify according to the traditional art museum categories determined by medium, geography, and chronology and present the curator with novel challenges involving interpretation, exhibition, and dissemination. This book views these challenges as opportunities to rethink curatorial practice. It helps curators of new media art develop a set of flexible tools for working in this fast-moving field, and it offers useful lessons from curators and artists for those working in such other areas of art as distributive and participatory systems.
The authors, both of whom have extensive experience as curators, offer numerous examples of artworks and exhibitions to illustrate how the roles of curators and audiences can be redefined in light of new media art's characteristics. Rethinking Curating offers curators a route through the hype around platforms and autonomous zones by following the lead of current artists' practice.

Rethinking Curating: Art after New Media (Leonardo)

Politics & Social Sciences

Social Sciences

The MIT Press

Sarah Cook's latest book offers a systematic, customer-focused approach to improving the way we work. The methods it describes can be applied equally to a specific area or function and to the organization as a whole.The author outlines a four-stage approach and shows what is involved at each stage and how to use the relevant techniques. The text is supplemented by case studies drawn from a variety of businesses and notes on sources of further information.For managers, team leaders, trainers and consultants looking for practical ways to enhance organizational performance, here is a powerful new tool.

Process Improvement: A Handbook for Managers

Business & Money

Management & Leadership

Gower Pub.Co.

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.

Measuring Customer Service Effectiveness

Processes & Infrastructure

Routledge

British management development consultant Cook presents a selection of management development quizzes she has designed and tested in a wide variety of development situations. She intends the compendium of be part of a toolkit for trainers, human-resource professionals, line managers, and team leaders. The arrangement is topical, in sections on communications skills, costumer service, health and safety, leadership, performance management, personal development, team work, recruitment and selection, and training and development. Most of the quizzes are followed by suggested answers that detail the proposed responses to the questions, and by a list of recommended reading. The disk presumably contains quiz forms, but no mention is made of it. Distributed in the US by Ashgate. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)

Compendium of Learning and Development Quizzes

Benchmarking, the process of identifying, understanding and adapting outstanding business practices, is rapidly proving itself to be an essential management tool. Whether it is being used as part of a formal quality management system, a convenient measure of business performance, or a well-structured means to improving competitiveness, benchmarking now affects many departments in a broad variety of companies. This step-by-step guide to implementing a benchmarking system within an organization explains in detail the practicalities of benchmarking, and assesses the value of, and differences between, the four main types of benchmarking: internal benchmarking; competitive benchmarking; non-competitive benchmarking; best practice/world class benchmarking. Packed with detailed cases of benchmarking in practice, the book also includes valuable action checklists that managers can easily apply to their own organizations.

Practical Benchmarking: A Manager's Guide to Creating a Competitive Advantage

International

Kogan Page, Ltd.

A comprehensive action plan for developing a quality-driven customer care programme. Emphasis is placed on strategic aspects, while covering the basics such as customer service point-of-sale, speed of delivery, follow-up, and the ethos of total quality management and staff motivation.

Customer Care: How to Create an Effective Customer Focus

Marketing & Sales

Kogan Page.

Today's consumers are sophisticated, well informed and have high expectations of the services they want to receive. They want greater choice, speed of service and convenience, and will not be 'sold to' or manipulated. Companies that do not face up to these changes will lose market share.

Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)

Kogan Page Business Books

* Includes international case studies * Includes a practical checklist of actions * Ideal for managers, consultants and students Businesses need to continually innovate if they are to remain competitive. Applying the ""compass of intelligences"" model for describing change management -- BI (Business Intelligence), EI (Emotional Intelligence), SQ (Spiritual Intelligence) and PQ (Political Intelligence) -- this book provides practical guidance on how to navigate change in an organization, focusing on the essential elements of change management.

Change Management Excellence: Using the Four Intelligences for Successful Organizational Change

Macauley, Steve

Engaged employees are more productive, engender greater customer satisfaction and loyalty, and help promote a company's brand. The Essential Guide to Employee Engagement provides the tools necessary to make this happen.This book explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Cook draws on case studies and examples from globally recognized companies to demonstrate how actively engaged employees assist the progress of their organization. She shows managers how to measure the level of their employees' engagement and provides them with strategies to help increase staff participation.

The Essential Guide to Employee Engagement: Better Business Performance through Staff Satisfaction

Human Resources

See the best price to sell, buy, or rent books by Cook, Sarah. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Cook, Sarah