Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results.--Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy. The challenge is customers often don't know precisely what they want. As Henry Ford is reputed to have said, "If I had asked people what they wanted, they would have said faster horses."To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers' hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity.Using examples from organizations like McDonald's, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer.

Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions (16pt Large Print Edition)

Business & Money

Bell, Chip R.

Marketing & Sales

ReadHowYouWant

This management handbook teaches readers how to outperform, outsmart and outrun your competition by successfully adapting to the changing business climate. The authors use the cartoon characters of Wile E. Coyote and the Road Runner as a metaphor for business managers seeking marketplace victories.

Beep! Beep!: Competing in the Age of the Road Runner

Harari, Oren

Management & Leadership

Grand Central Publishing

Business Plus

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

Praise for Take Their Breath Away "Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring." —Seth Godin, author of Purple Cow and Tribes "Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book." —Colleen Barrett, President Emeritus, Southwest Airlines Company "No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read Take Their Breath Away. The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away. —Howard Beharformer, former president, Starbucks Coffee International.

Patterson, John R.

Processes & Infrastructure

wiley

Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. 
Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: 
* find and retain service-oriented people 
* get to know customers intimately 
* build a service vision 
* train and coach 
* create and maintain a service management process that aligns people, systems, and customers 
* involve and empower employees 
* recognize and reward good performance. 
Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.

Managing Knock Your Socks Off Service

Zemke, Ron

Zielinski, David

Amacom Books

A crash course in caring for customers teaches managers how to find and retain quality people, know their customers, focus their unit on a specific organizational purpose, train and support employees, and more. Original.

Managing Knock Your Socks Off Service (Knock Your Socks Off Series)

Clients and Consultants: Meeting and Exceeding Expectations (Building Blocks of Human Potential)

UNKNO

Instructing for Results

Margolis, Fredric H.

Job Hunting & Careers

Pfeiffer & Co.

Customer service expert Chip Bell takes readers to the next level of customer-centric innovation--not just listening to your customers or partnering with them but cocreating products and services with them. Every organization aspires to be customer-centric, but the current approach is shallow and transactional- organizations ask customers what they want and then try to give it to them. But often customers can't articulate precisely what they want. To really stay ahead of the competition, organizations have to have such a deep relationship with their customers that they can surprise them and create innovations that match their hopes and aspirations, not just their needs and expectations. This book lays out a strategy for getting customers fully integrated into the creation process. Bell offers five secrets for what he calls Co-creative Partnerships- Curiosity--develop a deep connection with customers that bonds, affirms, and supports; Grounding--find the juncture between the customer's needs and hopes and the organization's mission and values; Discovery--turn tryouts into bold, risk-taking learning adventures; Trust--honor candor, respect clear work agreements, and plan for the inevitable hiccups; and Passion--offer signs of admiration and actions of caring that help keep the alliance fresh and spirited.

Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

Berrett-Koehler Publishers

Mentoring in today's business community requires that leaders act more like partners toward coworkers. In this book, consultant Chip Bell provides techniques to help leaders avoid the hazards of hierarchy and focus on forming relationships with coworkers in which everyone learns from the interaction--and benefits the organization.

Managers As Mentors: Building Partnerships for Learning

See the best price to sell, buy, or rent books by Bell, Chip R.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Bell, Chip R.