Illustrates many key principles which need to be understood when improving the performance of organisations.

I Want You to Cheat: The Unreasonable Guide to Service and Quality

Business & Money

John Seddon

Management & Leadership

Vanguard Consulting Ltd

This is a management book that challenges convention and aims to appeal to a wide target audience. Seddon argues that while many commentators acknowledge command and control is failing us, no one provides an alternative. His contention is the alternative can only be understood when you see the failings of command and control by taking the better - systems - view. There is little in the book that you would find in a normal management curriculum. Seddon is scathing and controversial about leadership theorists, maintaining that leadership is being able to talk about how the work works with the people who do it. The book provides practical advice and examples of how to put this into place. Packed with illustrations of the unintended consequences of command and control thinking, you will be amazed that management of our organizations should be so appalling. You will see how customer service is poor and carries high costs and that changing the way the work is designed and managed will result in lower costs and better service. But, as Seddon points out, these are things managers cannot "see" from their current position. Managers don't know what they don't know. Seddon's case is that taking this view teaches managers to change their thinking, and he shows how the very observations they make when understanding what he calls "the what and why of current performance as a system" become the building blocks of the systems solution. And also illustrates the solutions for the cases he uses.

Freedom from Command and Control

This book offers to solve the UK productivity conundrum, dramatically improve health and care services while reducing their cost and much more besides. And it is no promise or dream; it is evidenced by those who have followed John's prescription, which is to change the way they think about management. Beyond Command and Control exposes the fallacies in command-and-control management (and they are not what people expect them to be). It also gives practical illustrations of what it has taken for leaders of service organisations to cross a management-thinking Rubicon. The results are compelling, the means unusual.

Beyond Command and Control

See the best price to sell, buy or rent books by the Vanguard Consulting Ltd publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Vanguard Consulting Ltd

See the best price to sell, buy or rent books by the Vanguard Consulting Ltd publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

I Want You to Cheat: The Unreasonable Guide to Service and Quality

Freedom from Command and Control

Beyond Command and Control