Illustrates many key principles which need to be understood when improving the performance of organisations.

I Want You to Cheat: The Unreasonable Guide to Service and Quality

Business & Money

John Seddon

Management & Leadership

Vanguard Consulting Ltd

This is a management book that challenges convention and aims to appeal to a wide target audience. Seddon argues that while many commentators acknowledge command and control is failing us, no one provides an alternative. His contention is the alternative can only be understood when you see the failings of command and control by taking the better - systems - view. There is little in the book that you would find in a normal management curriculum. Seddon is scathing and controversial about leadership theorists, maintaining that leadership is being able to talk about how the work works with the people who do it. The book provides practical advice and examples of how to put this into place. Packed with illustrations of the unintended consequences of command and control thinking, you will be amazed that management of our organizations should be so appalling. You will see how customer service is poor and carries high costs and that changing the way the work is designed and managed will result in lower costs and better service. But, as Seddon points out, these are things managers cannot "see" from their current position. Managers don't know what they don't know. Seddon's case is that taking this view teaches managers to change their thinking, and he shows how the very observations they make when understanding what he calls "the what and why of current performance as a system" become the building blocks of the systems solution. And also illustrates the solutions for the cases he uses.

Freedom from Command and Control

This book offers to solve the UK productivity conundrum, dramatically improve health and care services while reducing their cost and much more besides. And it is no promise or dream; it is evidenced by those who have followed John's prescription, which is to change the way they think about management. Beyond Command and Control exposes the fallacies in command-and-control management (and they are not what people expect them to be). It also gives practical illustrations of what it has taken for leaders of service organisations to cross a management-thinking Rubicon. The results are compelling, the means unusual.

Beyond Command and Control

Basic Helicopter Aerodynamics, now in its third edition, is widely appreciated as an easily accessible, rounded introduction to the first principles of the aerodynamics of helicopter flight. Concentrating on the well-known Sikorsky configuration of single main rotor with tail rotor, the authors avoid the lengthy mathematical treatment of some textbooks, thereby making the material accessible to undergraduates as well as engineers looking for an introduction to the subject. Early chapters deal with the aerodynamics of the rotor in hover, vertical flight, forward flight and climb. Analysis of these motions is developed to the stage of obtaining the principal results for thrust, power and associated quantities. Later chapters turn to the characteristics of the overall helicopter, its performance, stability and control, and the important field of aerodynamic research is discussed, with some reference also to aerodynamic design practice. This third edition has been brought up to date with a complete new set of illustrations &amp; imagery, as well as an accompanying website that contains all the calculation files used in the book, problems, solutions and powerpoint slides. The authors address the unique considerations applicable to rotor UAVs/ MAVs, and coverage of blade dynamics is expanded to include lagging and ground resonance, and new material is included on blade tip design, flow characteristics surrounding the rotor in forward flight, tail rotors, and brown-out, blade sailing and shipborne operations.

Basic Helicopter Aerodynamics (AIAA Education Series)

Science & Math

Simon Newman

Astronomy & Space Science

Amer Inst of Aeronautics &

In The WHITEHALL Effect, John Seddon explains how and why it is that governments repeatedly fail to deliver what our public services need and exposes the devastation that three decades of political fads, fashions and bad theory have caused. Although his examples come from the UK, he and his colleagues at Vanguard consult with government and public sector bodies in 10 countries and the problems he identifies (outsourcing, incentives, targets, standards, inspection) can be found in all Western political systems. With specific examples and new evidence, he chronicles how the Whitehall ideas machine has failed on a monumental scale - and the impact that this has had on public sector workers and those of us who use public sector services. The WHITEHALL Effect provides fresh insights into some of the most challenging issues of our time (because of their impact on health, education, policing and all public services) and reveals the unprecedented opportunity we now have to create the public services we all deserve.

The Whitehall Effect: How Whitehall Became the Enemy of Great Public Services - and What We Can Do About it

Triarchy Press