Written for everyone who works with someone who is totally inept, but who constantly manages to succeed in spite of their inabilities. This light-hearted and entertaining book shows you how to identify the classic Headless Chicken Manager (HCM) in your own company, by pointing out the techniques to watch for, so that you can ultimately develop your own successful personalized Headless Chicken Management style.

The Art of Headless Chicken Management

Business & Money

Edwards, Mark

Brewer, Elly

Management & Leadership

This valuable Report identifies all the areas critical to developing an effective performance improvement process. It is a practical guide to the use of business excellence models and frameworks, quality standards, benchmarking tools, self-assessment programs and the latest performance improvement initiatives.

Achieving Business Excellence, Quality and Performance Improvement (Thorogood Reports)

Chapman, Colin

Hopper, Dennis

This is the definitive book on how to argue your case in the public or political arena. These days more and more people find themselves campaigning in an increasingly competitive environment. That means establishing clear and realistic objectives, aiming at the right target, and developing strategies, tactics and a programme of activities that will work.Campaigning is a practical guide based on a unique track-record of success, a must for everyone who has a case to argue and a will to win.

Campaigning: The A to Z of Public Advocacy

Wilson, Des

Marketing & Sales

Commercial Risk Management (Thorogood Professional Insights series)

Commercial Risk Management explains how to identify, mitigate and avoid the principal risks in any project or transaction. It shows how all the dimensions of risk can be successfully managed through the contractual agreements covering the project and examines the treatment of the main sources of risk under seven main headings: organisational, technical, time frame, financial, suppliers, post-delivery and third party. This book also explores the principles of risk management in areas such as insurance, exclusion clauses, the use of contractual vehicles and the over-riding concept of risk bearing or sharing.

Commercial Risk Management (Thorogood Professional Insights Series)

Boyce, Tim

Insurance

With so much of modern business and enterprise relying on the ability to reach mutually beneficial agreements, the so called "win-win" situation, the modern manager needs to be able to plan, deliver and follow through on critical negotiations. This book provides the core skills needed to succeed and: Focuses on all aspects of negotiations at the senior level Provides a framework for effective action Develops negotiating skills to an advanced level, showing managers how to achieve the best possible agreement and how to make sure it lasts.

Mastering Negotiations: Break Stalemates, Defuse Conflicts and Give Yourself the Edge (Masters in Management)

Evans, Eric

This book shows the reader how to make the most of their abilities and achieve their full potential. Taking a practical approach to managing change, personal development, achievement and fulfilment, it concentrates on those interpersonal skills that lead to successful decision making and effective personal management.

Mastering Personal and Interpersonal Skills: Key Techniques for Effective Decision-Making and Personal Success (Masters S)

Haddon, Peter

Management is an essential aspect of modern working life, but it can sometimes be taken rather too seriously by commentators and business analysts. For many people this is an unfortunate tendency and for them Steve Morris has written a wise but humorous book about management fads--past and present.

The Handbook of Management Fads: Survival in Business ... Without Taking Yourself Too Seriously

Morris, Steve

This easy to use, practical and effective book contains six psychometric assessment profiles covering the key aspects of leadership: leadership style; professional style: decision-making; power and empowerment; management action; leadership 360 degree profile. It contains the profiles and detailed analyses to aid evaluation of the results. Anyone involved in the management of people will value psychometric assessment profiles, including: personnel professionals; trainers and consultants; line managers; individuals planning their personal professional development.

Test Your Management Skills: Six Tests to Assess Leadership and Management Skills

WILLIAMS, Michael

Every customer is an individual with a choice. The role of Customer Relationship Management (CRM) is to ensure that each first-time buyer becomes an ongoing client, and every client a self-perpetuating advocate of your business. This book explains the elements of CRM and how to establish an integrated customer relationship-oriented approach in your organisation. How, in a word, to become a business where every customer's need is not just provided for but anticipated.

Customer Relationship Management: How to Turn a Good Business into a Great One!

Roberts-Phelps, Graham

Business Development & Entrepreneurship

Who are the great leaders in history and what have they got to teach us today about the nature and practice of leadership? A wide range of inspiring leaders, from Loo Tau and Machiavelli to Thatcher and Mandela. This book is a unique approach to leadership by a writer internationally acknowledged as a major influence on leadership studies. There are key point and Points to Ponder throughout the book, helping to draw out the lessons and concepts for the reader. It features among others: Alexander the Great, Amundsen, Attila, Attlee, Bevan, Boudicca, Mike Brearley, Caesar, Churchill, de Gaulle, Einstein, Eisenhower, Elizabeth I, Gandhi, Sir Edmund Hillary, Ho Chih Min, Hsun-Tzu, Jefferson, Jesus, Jinnah, Kennedy, Lao Tzu, Lincoln, Machiavelli, Mandela, Montgomery, Mosley, Napoleon, Nehru, Nixon, Pericles, Plato, Reagan, F D Roosevelt, St Paul, Scott, Shackleton, Socrates, Washington, Wellington and Xenophon.

Inspiring Leadership: Learning from Great Leaders

Adair, John

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