This book will be of particular interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2. It shows the differences in structure, clause numbering and references. The core of this book is a series of tables detailing the changes to the requirements and recommendations clause-by-clause, as well as any re-wording that has been provided to give clarification for an international audience. It includes an explanation of why the changes were made and the implications of each of the changes. This book is based on the material produced by the Project Editor during the drafting of both Parts 1 and 2 of ISO/IEC 20000.

The Differences Between BS 15000 and ISO/IEC 20000 (Achieving ISO/IEC 20000)

Business & Money

Dugmore, Jenny

Management & Leadership

The Institution of Engineering and Technology

This book gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. It describes the types, the design, target audiences and documentation of metrics used in the service reporting process, covered by the requirements of clauses 4 and 6.2 of ISO/IEC 20000-1, Plan-Do-Check-Act (PDCA) cycle and Service reporting. Useful tips, techniques and example metrics are included.

Making Metrics Work (Achieving ISO/IEC 20000)

An invaluable resource for all candidates that have not previously taken the examination. With full exam preparation including two sample tests, advice from examiners, and tips on taking the online exam, this book from City & Guilds and the IET is the ideal way to prepare for 238212 exam success.

Exam Success: IET Wiring Regulations 2382-12

Engineering & Transportation

Guilds, IET/City and

Engineering

* A complete companion for learners taking this British course * 30% more content coverage than previous resources--more thorough coverage for learners * Covers all the core units and linked throughout to City &amp; Guilds online learner and tutor resources on SmartScreen.co.uk

Level 3 NVQ Diploma in Electrotechnical Technology: C&G 2357, Units 301-304

Technology, The Institution of Engineering and

Level 3 NVQ Diploma in Electrotechnical Technology: C&G 2357, Units 305-306

Level 3 NVQ Diploma in Electrotechnical Technology: C&G 2357, units 307-308 (City & Guilds Textbook)

Level 3 NVQ Diploma in Electrotechnical Technology: C&G 2357, Unit 309 (City & Guilds Textbook)

IET.;City & Guilds level 3 award in the initial verification and certification of electrical installations (2394-01), City & Guilds level 3 award in the periodic inspection, testing and certification of electrical installations (2395-01).;Includes bibliographical references.

EXAM SUCCESS INSP TEST 2394 & 2395

IET, The

This book covers the development of electric cars from their early days to pure electric, fuel-cell and new hybrid models in production. It covers the latest technological issues faced by automotive engineers working on electric cars, including charging, infrastructure, safety and costs, as well as making predictions about future developments and vehicle numbers. Considerable work has gone into electric car and battery development in the last ten years, with the prospect of substantial improvements in range and performance in battery cars as well as in hybrids and those using fuel cells. The book comprehensively covers this important subject and will be of particular interest to engineers working on electric vehicle design, development and use, as well as managers interested in the key business factors vital for the successful transfer of electric cars into the mass market.

The Electric Car: Development and future of battery, hybrid and fuel-cell cars (Energy Engineering)

Westbrook, Mike H.

Automotive

Voice over Internet Protocol (VoIP) has recently evolved from a simple capability for transporting voice communications into a much more powerful technology capable of changing the way voice applications are constructed, delivered, marketed and sold. Whilst VoIP has clearly provided a focus for much debate within the telecommunications industry, there has been a clear gulf between hype and reality. However the questions now being asked have migrated from 'Will it work?' to 'What will the industry look like when it is delivered at scale?' In Voice over IP: systems and solutions, Richard Swale has brought together key contributors from within the BT Group and externally, to cover all of the important issues surrounding telephony over IP networks. This authoritative book examines VoIP as a technology and its consideration within the industry, the motivations for VoIP networks, a review of the status of the major components of a VoIP network and their development, and both current and emerging applications. VoIP technology blurs the boundaries between fixed, mobile and multimedia communications and the implications are explored and discussed. The primary market for this comprehensive book is telecommunications engineers and developers, service providers and regulators. However, all those with a technical or business interest in this rapidly developing area of communications technology will also find this book highly relevant.

Voice Over IP (Internet Protocol): Systems and solutions (Telecommunications)

Computers & Technology

Networking & Cloud Computing

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