This book will be of particular interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2. It shows the differences in structure, clause numbering and references. The core of this book is a series of tables detailing the changes to the requirements and recommendations clause-by-clause, as well as any re-wording that has been provided to give clarification for an international audience. It includes an explanation of why the changes were made and the implications of each of the changes. This book is based on the material produced by the Project Editor during the drafting of both Parts 1 and 2 of ISO/IEC 20000.

The Differences Between BS 15000 and ISO/IEC 20000 (Achieving ISO/IEC 20000)

Business & Money

Dugmore, Jenny

Management & Leadership

The Institution of Engineering and Technology

This book gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. It describes the types, the design, target audiences and documentation of metrics used in the service reporting process, covered by the requirements of clauses 4 and 6.2 of ISO/IEC 20000-1, Plan-Do-Check-Act (PDCA) cycle and Service reporting. Useful tips, techniques and example metrics are included.

Making Metrics Work (Achieving ISO/IEC 20000)

See the best price to sell, buy, or rent books by Dugmore, Jenny. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Dugmore, Jenny

See the best price to sell, buy, or rent books by Dugmore, Jenny. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Differences Between BS 15000 and ISO/IEC 20000 (Achieving ISO/IEC 20000)

Making Metrics Work (Achieving ISO/IEC 20000)