The ROI of Kindness: The Surprising Secret That Generates Long-Term Results

Business & Money

Anderson, Mac

Biro, Brian

Business Culture

Southwestern Books

If you are writing Operating Procedures or developing a process safety program, this practical, sensible book - which is based on years of experience in a wide variety of industries - will provide you with useful guidance. 
Writing Operating Procedures For Process Plants helps you organize a procedures-writing project so as to produce a high quality manual - one that the operators will want to use - as efficiently and as quickly as possible. The book also describes how to write procedures so as to meet process safety management requirements. The book emphasizes practical issues such as: 
a) How to write procedures that can be kept up to date. b) How to develop a five volume structure that clearly distinguishes between operating instructions, information, emergency operations, troubleshooting and commissioning. c) How to manage a procedure-writing project. d) Types of emergency procedures and response plan. e) How to link procedures with other elements of Process Safety Management - particularly Process Safety Information, Management of Change and Training. f) How to select the appropriate level of detail. g) How to define operating limits, and how they should be used. END

Writing Operating Procedures For Process Plants

Sutton, Ian S.

Servant Selling offers a better--more honest--sales approach that will allow you to close more deals and serve your customers' needs. Will you walk away from a sale if it is not the best thing for your customer? Are you okay with losing a sale? As the top producer for an educational sales company, Dave Brown found himself wrestling with these questions during a summer of door-to-door sales. Then, one night, he found clarity: he could be fully honest and transparent and be the best at sales. In fact, being fully honest and transparent would make him the best at sales. In Servant Selling, Dave shares the tested and proven sales techniques he's mastered over his career. His proven strategy works for every demographic and in every industry--even with people who know nothing about sales. He will: <ul> <li>Prepare you to serve by explaining the key components of servant selling and the foundations necessary to achieve success.</li> <li>Help you understand the service and sales cycle by focusing on the sales skills you need.</li> <li>Show you how to create concrete systems and utilize game-changing time management strategies to scale your success.</li> </ul> Even more importantly, Dave shares the heart and mindset that makes his philosophy so successful: the servant-selling approach. By prioritizing your customer's needs, personality, preferences, and comfort above your sales goals, you will reach more people and make deeper, longer-lasting connections that will help you grow your business in an authentic and meaningful way.

Servant Selling: The Handbook for Closing More Deals and Giving Your Customers Exactly What They Need

Brown, Dave

Control, Influence, Accept (For Now): Coping with a Future No One Can Predict

Moore, Dan

Personal Finance

For anyone feeling stuck in a daily grind, authors Dustin Hillis and Ron Alford offer a proven method to overcome obstacles, stop making excuses, and start living a life of purpose. Why settle for an ordinary, safe life when there's something so much more fulfilling within reach? Redefining Possible challenges readers to take an honest look at their lives and ask, What would happen if I stopped holding myself back . . . and started believing that I really can achieve everything I desire?Hillis and Alford provide the perfect roadmap to launch busy, overwhelmed adults into a new life with a greater sense of purpose and fulfillment. The authors are not interested in limitations and inside-the-box thinking and don't prescribe one path to success. They offer a proven formula to help readers define their own path. Along the way, readers will learn the authors' RAFT technique for getting unstuck, engage in strategic activities to redefine their potential, identify targeted affirmations to break belief barriers, and pursue action items that bring the main points off the page and into their lives. Both record-breaking business coaches and sales leaders at Southwestern Consulting, Hillis and Alford's insights come from their decades of collective experience. By letting go of all things outside their control and accepting responsibility for what they could change, they became top producers at one of the fastest-growing sales and leadership and consulting companies in the world-while achieving their personal goal of living more balanced lives. Hillis and Alford have personally coached hundreds of top leaders and executives. With this book, they will help thousands more to tap into their potential and redefine what's possible for their future.

Redefining Possible: Proven Strategies to Break Belief Barriers and Create Your New Normal

Hillis, Dustin

Alford, Ron

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