More than ever, the basic lesson for business managers and for business continuity professionals is: anything can happen! This book is a guide to best practices in understanding risk and business impact. It provides essential guidance for the identification, management and control of risks confronting businesses --- What might happen? How will our enterprise be affected? What will the impact be? Answering these questions accurately and objectively is essential to Business Continuity Management, business success - and even business survival. The helpful examples all have their roots in real cases and come heavily laden with pragmatism. Over fifteen years experience in blue chip environments, large and small, public and private, has gone into developing the methods described. Others come with a respected pedigree from a variety of industries. Your own "right way" for risk management means picking, matching and tailoring from the cases, guidance and examples provided, and building on existing best practice within your organization. "This book is intended to provide guidance and examples for the identification, management and control of risks. Wherever practicable, we have used case studies and examples to illustrate the points. "It is impossible to cover every industry, every process and every activity in work of this sort. We have therefore made the work as comprehensive as practicable and focused particularly on those risk areas of generic value to the reader, while providing references and case studies relevant to specific market sectors. "Many examples are provided throughout this guide: these all have their roots in real cases and come heavily laden with pragmatism. Over fifteen years experience in blue chip environments, large and small, public and private, has gone into developing some of the methods described. Others come with a respected pedigree from a variety of industries. Your own "right way" for risk management means picking, matching and tailoring from the cases and examples provided and building on existing best practice within your organization. "Where practicable we have provided examples of different methodologies so that the one most appropriate to the reader's organization's business continuity maturity and culture can be selected. The author is also conscious that it can only be a partial picture of what is a global business continuity industry. However, we have tried to be representative as far as practicable, illustrating issues, approaches and requirements from various countries."

Enterprise Risk Assessment and Business Impact Analysis: Best Practices

Business & Money

Hiles, Andrew N

Insurance

Rothstein Associates, Incorporated

This "how to" guide shows small to mid-sized local governments, whether in urban or regional settings, how to develop comprehensive emergency management plans with minimal expenditure of resources. Its modular, step-by-step approach also makes it an effective guide for non-experts and those interested in self-study. The book covers both preparedness planning and actual emergency management and includes these helpful features: Uses a modular approach to developing written plans, starting with the Preparedness Plan at the federal, provincial/state levels. At its core is the Emergency Management Plan, which is essentially the establishment and operation of the Emergency Operations Center that is central to any emergency. Instructions also cover other common plans: 1) Emergency Social Services 2) Emergency Public Information 3) Emergency Telecommunications 4) Evacuation 5) Hazard-Specific 6) Mutual Aid Agreements Takes novice emergency planners step-by-step through the four complete processes of mitigation, preparedness, response, and recovery for natural and human-made disasters. Gives tips for a staff training matrix and for developing a timetable of graduated exercises to test the written plan. Includes checklists, summaries, plan outlines, glossary, appendices that list online resources, and suggestions for career and professional development.

Comprehensive Emergency Management for Local Governments: Demystifying Emergency Planning

Gordon, James A

"Kenneth Fulmer, CBCP, has produced an important and useful guide for the business continuity planning novice… and upholds many of the principles you will find promoted and supported by the Business Continuity Institute and encouraged as part of Business Continuity Management good practices… In more than thirty years as a business continuity practitioner, I have seen many small and medium-size businesses pay the penalty for lack of preparedness. Often, overwhelmed by the jargon employed by many practitioners and the mistaken concepts that business continuity is too costly, that it is only for the "big boys," and that they do not have the resources or knowledge base, they choose to take the risk instead. For many, it is an unfortunate choice because much can be done with reasonable commitment to avoid business disruptions or mitigate the impact for those that are unavoidable… In this excellent primer, Mr. Fulmer sets out a simple, concise, and, most of all, logical roadmap both for developing the justification for a business continuity/disaster recovery program as well as for developing and maintaining the resultant plan.
Larry Kalmis, FBCI, Project Executive, Virtual Corporation and Chairman, Business Continuity Institute

Business Continuity Planning: A Step-By-Step Guide with Planning Forms, 3rd Edition

Fulmer, Kenneth L

At this critical point in your Business Continuity Management studies and research, you need one definitive, comprehensive professional textbook that will take you to the next step. In his 4th edition of Business Continuity Management: Global Best Practices, Andrew Hiles gives you a wealth of real-world analysis and advice – based on international standards and grounded in best practices -- a textbook for today, a reference for your entire career. With so much to learn in this changing profession, you don't want to risk missing out on something you’ll need later.
Does one of these describe you?
<ul>
<li>Preparing for a Business Continuity Management career, needing step-by-step guidelines,</li>
<li>Working in BCM, looking to deepen knowledge and stay current -- and create, update, or test a Business Continuity Plan.</li>
<li>Managing in BCM, finance, facilities, emergency preparedness or other field, seeking to know as much as much as possible to make the decisions to keep the company going in the face of a business interruption.</li>
</ul>
Hiles has designed the book for readers on three distinct levels: Initiate, Foundation, and Practitioner. Each chapter ends with an Action Plan, pinpointing the primary message of the chapter and a Business Continuity Road Map, outlining the actions for the reader at that level.
NEW in the 4th Edition:
<ul>
<li>Supply chain risk -- extensive chapter with valuable advice on contracting.</li>
<li>Standards -- timely information and analysis of global/country-specific standards, with detailed appendices on ISO 22301/22313 and NFPA 1600.</li>
<li>New technologies and their impact – mobile computing, cloud computing, bring your own device, Internet of things, and more.</li>
<li>Case studies – vivid examples of crises and disruptions and responses to them.</li>
<li>Horizon scanning of new risks – and a hint of the future of BCM.</li>
<li>Professional certification and training – explores issues so important to your career.</li>
<li>Proven techniques to win consensus on BC strategy and planning.</li>
<li>BCP testing – advice and suggestions on conducting a successful exercise or test of your plan</li>
<li>To assist with learning -- chapter learning objectives, case studies, real-life examples, self-examination and discussion questions, forms, checklists, charts and graphs, glossary, and index.</li>
</ul>
Downloadable resources and tools – hundreds of pages, including project plans, risk analysis forms, BIA spreadsheets, BC plan formats, and more.
Instructional Materials -- valuable classroom tools, including Instructor’s Manual, Test Bank, and slides -- available for use by approved adopters in college courses and professional development training.

Business Continuity Management: Global Best Practices, 4th Edition

Are you trying to improve performance, but find that the same problems keep getting in the way? Safety, health, environmental quality, reliability, production, and security are at stake. You need the long-term planning that will keep the same issues from recurring. Root Cause Analysis Handbook: A Guide to Effective Incident Investigation is a powerful tool that gives you a detailed step-by-step process for learning from experience.
Reach for this handbook any time you need field-tested advice for investigating, categorizing, reporting and trending, and ultimately eliminating the root causes of incidents. It includes step-by-step instructions, checklists, and forms for performing an analysis and enables users to effectively incorporate the methodology and apply it to a variety of situations.
Using the structured techniques in the Root Cause Analysis Handbook, you will:
<ul>
<li>Understand why root causes are important.</li>
<li>Identify and define inherent problems.</li>
<li>Collect data for problem-solving.</li>
<li>Analyze data for root causes.</li>
<li>Generate practical recommendations.</li>
</ul>
The third edition of this global classic is the most comprehensive, all-in-one package of book, downloadable resources, color-coded RCA map, and licensed access to online resources currently available for Root Cause Analysis (RCA). Called by users "the best resource on the subject" and "in a league of its own." Based on globally successful, proprietary methodology developed by ABS Consulting, an international firm with 50 years' experience in 35 countries.
Root Cause Analysis Handbook is widely used in corporate training programs and college courses all over the world. If you are responsible for quality, reliability, safety, and/or risk management, you'll want this comprehensive and practical resource at your fingertips. The book has also been selected by the American Society for Quality (ASQ) and the Risk and Insurance Society (RIMS) as a "must have" for their members.

Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Management, 3rd Edition

Hanson, Walter E.

ABS Consulting

Vanden Heuvel, Lee N

Lorenzo, Donald K

As an instructor, you have seen business continuity and risk management grow exponentially, offering an exciting array of career possibilities to your students. They need the tools needed to begin their careers -- and to be ready for industry changes and new career paths. You cannot afford to use limited and inflexible teaching materials that might close doors or limit their options. Written with your classroom in mind,Business Continuity and Risk Management: Essentials of Organizational Resilience is the flexible, modular textbook you have been seeking -- combining business continuity and risk management. Full educator-designed teaching materials available for download.
From years of experience teaching and consulting in Business Continuity and Risk, Kurt J. Engemann and Douglas M. Henderson explain everything clearly without extra words or extraneous philosophy. Your students will grasp and apply the main ideas quickly. They will feel that the authors wrote this textbook with them specifically in mind -- as if their questions are answered even before they ask them.
Covering both Business Continuity and Risk Management and how these two bodies of knowledge and practice interface, Business Continuity and Risk Management: Essentials of Organizational Resilience is a state-of-the-art textbook designed to be easy for the student to understand -- and for you, as instructor, to present.
<ul>
<li>Flexible, modular design allows you to customize a study plan with chapters covering:</li>
<li>Business Continuity and Risk principles and practices.</li>
<li>Information Technology and Information Security.</li>
<li>Emergency Response and Crisis Management.</li>
<li>Risk Modeling – in-depth instructions for students needing the statistical underpinnings in Risk Management.</li>
<li>Global Standards and Best Practices</li>
<li>Two real-world case studies are integrated throughout the text to give future managers experience in applying chapter principles to a service company and a manufacturer.</li>
<li>Chapter objectives, discussion topics, review questions, numerous charts and graphs.</li>
<li>Glossary and Index.</li>
<li>Full bibliography at the end of each chapter.</li>
</ul>
Extensive, downloadable classroom-tested Instructor Resources are available for college courses and professional development training, including slides, syllabi, test bank, discussion questions, and case studies.
Endorsed by The Business Continuity Institute (BCI) and The Institute of Risk Management (IRM).
QUOTES
"It's difficult to write a book that serves both academia and practitioners, but this text provides a firm foundation for novices and a valuable reference for experienced professionals."--Security Management Magazine
 "The authors…bring the subject to life with rich teaching and learning features, making it an essential read for students and practitioners alike." – Phil

Business Continuity and Risk Management: Essentials of Organizational Resilience

Engemann, Kurt J

Henderson, Douglas M

Finance

Lukaszewski on Crisis Communication: What Your CEO Needs to Know about Reputation Risk and Crisis Management

Crisis is not like other business interruptions. In a crisis, your company spokespersons, managers, and employees must know exactly what to do, what to say, when to say it, and when to do it -- while the whole world is watching! But can you depend on your crisis management plan to make that happen? Lukaszewski on Crisis Communication is your guide to preparing for a crisis and the explosive visibility and reputation risk that come with it. In a masterful book selected as one of "30 Best Business Books of 2013" by Soundview Executive Book Summaries and endorsed by the Business Continuity Institute, Lukaszewski distills four decades of public relations experience into 10 chapters of field-tested advice. Delivered in his straight-talking style and backed with compelling case studies, examples and templates, Lukaszewski explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. How-to's, practical tools, tips, charts, checklists, forms, and templates teach you the simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed. His key messages teach you: To recognize how a crisis creates victims a topic rarely covered in traditional communications and operation response planning. To avoid the toxicity of silence. To overcome the abusive, intrusive, and coercive behavior of the media, activists, and critics what he calls the bloviators, bellyachers, back-bench bitchers. To drive attorneys to settle instead of litigate. To use the value of an apology, the atomic energy of empathy. Thought-provoking discussion questions, real-life case studies and examples, comprehensive index, and detailed glossary facilitate both college and professional instruction. Downloadable resources and tools Access a practical toolkit full of innovative and field-tested plans, forms, checklists, tips, and tools to support you as you prepare your organization for effective crisis communication./ Instructional Materials For the classroom, an Instructor s Manual available for use by approved adopters in college courses and professional development training. Also, to assist in instruction, the author makes available his slides, videos, and Skype interaction.

Lukaszewski on Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis Management

Noakes-Fry, Kristen

Lukaszewski, James E.

Management & Leadership

Finally – a people management guide that goes way beyond the typical "problem employee" books to help you understand and manage the entire emotional culture of your organization. Many of us have witnessed – sometimes in helpless horror – how a simple problem can spin into a corporate crisis as people take sides, outside professionals are brought in, and company reputations suffer, as this description illustrates: "Everything was exposed and raw as if a common energy had stripped away the veneer of civilized behaviors...People took sides, hid, ran, quit, overworked, underworked, ate too much, drank more, complained more, went silent, changed jobs, exited. They reacted as if all their system had been tossed into the air and was never going to land again." This wasn't the scene of a criminal act, earthquake, or terrorist attack. Rather, it was the disruptive and costly outcome of months of escalating workplace tension in the wake of changed management policies. Like a tornado, two violent co-workers had left 600 others in emotional rubble. That company could have been prepared with corporate policies and procedures to defuse such emotionally charged situations - long before alarming human and financial costs hit its bottom line. Managers could have learned to recognize and stop “emotional spinning” from gathering destructive force. The old paradigm of separating humans from humanity during work hours is not only antiquated thinking, it's high risk corporate behavior.“Dr. Vali” calls her ground-breaking solution Emotional Continuity Management. She provides tools you can use right now to avoid costs in decreased productivity, injured goodwill, employee turnover, plummeting employee engagement, and severed business relationships.In this practical book, Dr. Vali gives you:Real-life case studies that show you how to calculate bottom line, dollars and cents costs of disruptive employees and managers and emotionally charged incidents.Proven techniques to help you identify variations in behavior that are early warning signs of trouble. She compares them to “tornado warnings” and provides a 5-point scale.An understanding of the psychology driving “emotional terrorists,” who stage themselves as victims and gather an army of acolytes to assist in their campaigns of emotional disruption, and a game-plan for managing such attacks before, during and after an event.Practical tools for managing workplace emotions before, during and after an emergency, based on the author’s extensive on-the-ground experience in counseling first responders and victims during major national and international disasters.Policies and procedures for working with military veterans returning to the workplace - and the need to deal with PTSD.Techniques for containing and mitigating the damage created by workplace bullies - and when to decide if an "amputation" is required or a less-extreme strategy is needed.Sample policies and plans, and detailed instructions for company-wide training programs, up and down the organization.

The Cost of Emotions in the Workplace: The Bottom Line Value of Emotional Continuity Management

Mitchell, Vali Hawkins

Are you are a Business Continuity Manager or training for the job? Are you ready to keep the business up and running in the face of emergencies ranging from earthquakes to accidents to fires to computer crashes? In this second edition of Principles and Practice of Business Continuity: Tools and Techniques, Jim Burtles explains six main scenarios. He promises: If you and your organization are prepared to deal with these six generic risks, you will be able to recover from any business disaster.Using his decades of experience, Burtles speaks to you directly and personally, walking you through handling any contingency. He tells you how to bring people together to win executive support, create a Business Continuity Plan, organize response teams, and recover from the disruption. His simple, step-by-step actions and real-world examples give you the confidence to get the job done.To help you along, each chapter of Principles and Practice of Business Continuity: Tools and Techniques starts with learning objectives and ends with a multiple-choice self-examination covering the main points. Thought-provoking exercises at the end of each chapter help you to apply the materials from the chapter to your own experience. In addition, you will find a glossary of the key terms currently in use in the industry and a full index. For further in-depth study, you may download the Business Continuity Toolkit, a wealth of special online material prepared for you by Jim Burtles.The book is organized around the phases of planning for and achieving resiliency in an organization: Part I: Preparation and StartupPart II: Building a FoundationPart III: Responding and RecoveringPart IV: Planning and ImplementingPart V: Long-term ContinuityAre you a professor or a leader of seminars or workshops? On course adoption of Principles and Practice of Business Continuity: Tools and Techniques, you will have access to an Instructor s Manual, Test Bank, and a full set of PowerPoint slides.And, as a bonus for further in-depth study, students may download a wealth of custom online material extensive tools, templates, and reference materials specially prepared by Jim Burtles.

Principles and Practice of Business Continuity: Tools and Techniques 2nd Edition

Burtles, Jim

A failure or accident brings your business to a sudden halt. How did it happen? What’s at the root of the problem? What keeps it from happening again? Good detective work is needed -- but how do you go about it? In this new book, industry pioneer Fred Forck’s seven-step cause analysis methodology guides you to the root of the incident, enabling you to act effectively to avoid loss of time, money, productivity, and quality. 
From 30+ years of experience as a performance improvement consultant, self-assessment team leader, and trainer, Fred Forck, CPT, understands what you need to get the job done. He leads you through a clear step-by-step process of root cause evaluation, quality improvement, and corrective action. Using these straightforward tools, you can avoid errors, increase reliability, enhance performance, and improve bottom-line results -- while creating a resilient culture that avoids repeat failures. The key phases of this successful cause analysis include: <ul>
<li>Scoping the Problem</li> <li>Investigating the Factors</li> <li>Reconstructing the Story</li> <li>Establishing Contributing Factors</li> <li>Validating Underlying Factors</li> <li>Planning Corrective Actions</li> <li>Reporting Learnings</li> </ul>&gt; At each stage, Cause Analysis Manual: Incident Investigation Method and Techniques gives you a wealth of real-world examples, models, thought-provoking discussion questions, and ready-to-use checklists and forms.
The author provides: <ul>
<li>references for further reading</li> <li>hundreds of illustrative figures, tables, and diagrams</li> <li>a full glossary of terms and acronyms</li> <li>professional index </li> </ul>
You know that identifying causes and preventing business-disrupting events isn’t always easy. By following Fred Forck’s proven steps you will be able to identify contributing factors, align organizational behaviors, take corrective action, and improve business performance!
Are you a professor or leader of seminars or workshops? On confirmed course adoption of Cause Analysis Manual: Incident Investigation Method and Techniques, you will have access to a comprehensive, professional Instructor’s Manual.

Cause Analysis Manual: Incident Investigation Method & Techniques

Forck, Fred

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