More than ever, the basic lesson for business managers and for business continuity professionals is: anything can happen! This book is a guide to best practices in understanding risk and business impact. It provides essential guidance for the identification, management and control of risks confronting businesses --- What might happen? How will our enterprise be affected? What will the impact be? Answering these questions accurately and objectively is essential to Business Continuity Management, business success - and even business survival. The helpful examples all have their roots in real cases and come heavily laden with pragmatism. Over fifteen years experience in blue chip environments, large and small, public and private, has gone into developing the methods described. Others come with a respected pedigree from a variety of industries. Your own "right way" for risk management means picking, matching and tailoring from the cases, guidance and examples provided, and building on existing best practice within your organization. "This book is intended to provide guidance and examples for the identification, management and control of risks. Wherever practicable, we have used case studies and examples to illustrate the points. "It is impossible to cover every industry, every process and every activity in work of this sort. We have therefore made the work as comprehensive as practicable and focused particularly on those risk areas of generic value to the reader, while providing references and case studies relevant to specific market sectors. "Many examples are provided throughout this guide: these all have their roots in real cases and come heavily laden with pragmatism. Over fifteen years experience in blue chip environments, large and small, public and private, has gone into developing some of the methods described. Others come with a respected pedigree from a variety of industries. Your own "right way" for risk management means picking, matching and tailoring from the cases and examples provided and building on existing best practice within your organization. "Where practicable we have provided examples of different methodologies so that the one most appropriate to the reader's organization's business continuity maturity and culture can be selected. The author is also conscious that it can only be a partial picture of what is a global business continuity industry. However, we have tried to be representative as far as practicable, illustrating issues, approaches and requirements from various countries."

Enterprise Risk Assessment and Business Impact Analysis: Best Practices

Business & Money

Hiles, Andrew N

Insurance

Rothstein Associates, Incorporated

Most suppliers lose around 16% of their customers each year. The reason? Poor service - whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the "right" quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the optional companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners. =============================== Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers.

The Complete Guide to I.T. Service Level Agreements: Aligning It Services to Business Needs (Service Level Management)

Industries

Rothstein Publishing

This book is a guide to implementation of World-Class Business Continuity Management within an enterprise. It may be used as a step-by-step guide by those new to Business Continuity Management or dipped into by the more seasoned professional for ideas and updates on specific topics. There is no absolute "right way" to perform business continuity management - although there are plenty of wrong ways. Business Continuity is not rocket science: it is applied common sense. Yes, experience helps, but it is no mystic art. This book makes the processes transparent and provide the reader with everything necessary to do the job. Many examples are provided throughout this guide: these all have their roots in real cases and real organizations, and come heavily laden with pragmatism. Over fifteen years of business continuity experience in environments large and small, public and private, has gone into developing the methods described. Your own "right way" for business continuity management means picking, matching and tailoring from the cases and examples provided and combining these with existing best practice within your organization. EXCERPT FROM THE PREFACE Melvyn Musson, FBCI, CBCP, CISSP I was very pleased to be asked to write a preface to this much-needed book. There are many books that have been written covering various aspects of hazard control, emergency response, disaster recovery and business continuity, but not one that pulls all areas together under the auspices of the individual sections of the BCI and DRII Professional Practices. Why my interest? To quote from a letter I wrote to the National Fire Protection Association (NFPA) in 1991 when they were considering the establishment of a Technical Committee to develop a Standard on Disaster Management: "Disaster Management, or Business Continuation Planning as we prefer to call it, is a natural progression from Hazard/Loss Control through Emergency Response to the recovery process. "The best hazard/loss control programs cannot prevent emergency or catastrophic situations occurring. The emergency response procedures that most companies have developed or which may be required by law, deal with such aspects as initial fire fighting, evacuation, life safety, etc. - what one might term the stabilization of the situation. They cover the first hours of the emergency. They do not deal with the long-term recovery, which could take several months. "Disaster Management, or some other similarly named program, is needed to enable the company to institute procedures to return to normal operations as soon as possible. That standard is now available as NFPA 1600: Standard on Disaster/Emergency Management and Business Continuity Programs. Within that standard are details of the BCI/DRII Professional Practices, albeit as part of the various sections of the standard and not as an individual, specific section. In addition to NFPA 1600, other standards and guides such as BS7779 in Great Britain and the recent Australian Risk Management Standard are incorporating the Professional Practices either by specific reference or wording relating to the practices. The advent of the Turnbull Report introduces a new consideration and need, which the Professional Practices can support. This makes it all the more important to have a reference material that can clearly detail what should be considered in each of the ten subject areas, together with appropriate examples and details of not only the benefits but also the problems that can be expected with each of those subject areas. Andrew Hiles has been able to do so in the development of this book. In addition, since Andrew intends to issue periodic updates, this book becomes a living document, which will address both changes in the Professional Practices and developments within the industry.

Business Continuity: Best Practices - World-Class Business Continuity Managemen

At this critical point in your Business Continuity Management studies and research, you need one definitive, comprehensive professional textbook that will take you to the next step. In his 4th edition of Business Continuity Management: Global Best Practices, Andrew Hiles gives you a wealth of real-world analysis and advice – based on international standards and grounded in best practices -- a textbook for today, a reference for your entire career. With so much to learn in this changing profession, you don't want to risk missing out on something you’ll need later.
Does one of these describe you?
<ul>
<li>Preparing for a Business Continuity Management career, needing step-by-step guidelines,</li>
<li>Working in BCM, looking to deepen knowledge and stay current -- and create, update, or test a Business Continuity Plan.</li>
<li>Managing in BCM, finance, facilities, emergency preparedness or other field, seeking to know as much as much as possible to make the decisions to keep the company going in the face of a business interruption.</li>
</ul>
Hiles has designed the book for readers on three distinct levels: Initiate, Foundation, and Practitioner. Each chapter ends with an Action Plan, pinpointing the primary message of the chapter and a Business Continuity Road Map, outlining the actions for the reader at that level.
NEW in the 4th Edition:
<ul>
<li>Supply chain risk -- extensive chapter with valuable advice on contracting.</li>
<li>Standards -- timely information and analysis of global/country-specific standards, with detailed appendices on ISO 22301/22313 and NFPA 1600.</li>
<li>New technologies and their impact – mobile computing, cloud computing, bring your own device, Internet of things, and more.</li>
<li>Case studies – vivid examples of crises and disruptions and responses to them.</li>
<li>Horizon scanning of new risks – and a hint of the future of BCM.</li>
<li>Professional certification and training – explores issues so important to your career.</li>
<li>Proven techniques to win consensus on BC strategy and planning.</li>
<li>BCP testing – advice and suggestions on conducting a successful exercise or test of your plan</li>
<li>To assist with learning -- chapter learning objectives, case studies, real-life examples, self-examination and discussion questions, forms, checklists, charts and graphs, glossary, and index.</li>
</ul>
Downloadable resources and tools – hundreds of pages, including project plans, risk analysis forms, BIA spreadsheets, BC plan formats, and more.
Instructional Materials -- valuable classroom tools, including Instructor’s Manual, Test Bank, and slides -- available for use by approved adopters in college courses and professional development training.

Business Continuity Management: Global Best Practices, 4th Edition

See the best price to sell, buy, or rent books by Hiles, Andrew N. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Hiles, Andrew N

See the best price to sell, buy, or rent books by Hiles, Andrew N. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Enterprise Risk Assessment and Business Impact Analysis: Best Practices

The Complete Guide to I.T. Service Level Agreements: Aligning It Services to Business Needs (Service Level Management)

Business Continuity: Best Practices - World-Class Business Continuity Managemen

Business Continuity Management: Global Best Practices, 4th Edition