Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a 'problem';Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.

How to Manage Difficult People

Business & Money

Alan Fairweather

Management & Leadership

Robinson Press

David Moffat's hill men (Western yesterdays)

History

Crossen, Forest

Americas

"The Switzerland Trail of America with an added chapter" is an illustrated history of the narrow-gauge lines that ran west of Boulder, Colorado, between 1883 and 1919. This new softcover book is packed with 375 photos of the Greeley, Salt Lake & Pacific; the Colorado & Northwestern; and the Denver, Boulder & Western railroads; as well as people and places, and the gold, silver, and tungsten mines in western Boulder County, Colorado.

The Switzerland Trail of America

Engineering & Transportation

Transportation

Hellas - A Short History of Ancient Greece

Many of the earliest books, particularly those dating back to the 1900s and before, are now extremely scarce and increasingly expensive. We are republishing these classic works in affordable, high quality, modern editions, using the original text and artwork.

Robinson, C. E.

Europe

Contents include: PREFACE . . I. DARKNESS AND LIGHT 13 II. FARMER, TOWNSMAN AND MARINER 26 III. - BODY AND MIND 34 IV. FROM OLIGARCHY TO DEMOCRACY 45 V. UNITY OR ANNIHILATION 56 VI. THE AGE OF PERICLES 68 Vn. THE PELOPONNESIAN WAR . . . . i< x5 VIII. - DEMOCRACY'S BALANCE-SHEET 124 IX. CHANGING TIMES 135 X. THE BREAK-UP OF GREECE 151 XI. MACEDON AND PERSIA 159 XII. HELLENISTIC CULTURE 169 V XIII. THE GREEK GENIUS i? 9 List of Illustrations FULL PAGE PLATES ILLUSTRATIONS IN THE TEXT LADY OF MYCEN^ AN TIMES Page 17 A GREEK Smp 31 A TRAGIC ACTOR 85 A GREEK TEACHER 93 A LYRE LESSON >. . 102 A GREEK WORKING BOY 126 PEDAGOGUE AND His CHARGE 127 A GREEK LADY OF THE FIFTH CENTURY 129 FIRST-AID ON THE BATTLEFIELD . . . . . . . . 172 A SURGICAL OPERATION 173 GREEK LADY OF ALEXANDRIAN TIMES 175 GOTHIC ARCH AND CLASSICAL PORCH 184 WORSHIP AT BACCHUS' SHRINE 192 MOURNERS AT A TOMB ..'..'** 193 MAP OF ANCIENT GREECE . . . . Front end-paper CHRONOLOGICAL TABLE . . . . . . . . Back end-paper. PREFACE: In Greek History, someone has said, little that happened mattered much; it was what the Greeks thought that counted. This, broadly speaking, is the truth; and here I have tried to lay the main emphasis on Greek ideas, setting them against the background of historic events. Obviously the best clue to their understanding is to be found in what the Greeks them selves wrote; and, though no English version can be an adequate substitute, I have given in translation whatever passages appear to me most revealing. With these it has been my object to convey effectively the author's meaning rather than slavishly to reproduce his phraseology; and I have taken, I confess, some liberty with the task, abbreviating by frequent omissions of words, clauses and even whole sentences, occasionally elaborating to bring out the full sense, and above all recasting the original syntactic construction in approximation to our own modern idiom. In the illustrations, similarly, I have here and there allowed myself the licence of reconstruction when details have suffered through accident or age. C. E. R. INTRODUCTION: Nothing moves in the world, it has been said, which is not Greek in origin. Yes, but, the critic replies, the lesson has been learnt long since: whatever matters in Classical Culture is by now absorbed into the life-blood of our civilization; further study of it seems superfluous. This is wholly to misconceive the function and influence of the Classical spirit. Throughout the centuries Greek thought has displayed an unfailing capacity to kindle thought in others, and there is scarcely a turning-point in Western history at which its explosive force has not been at work. First it broke through the cramping walls of the small Greek states which bred it, and diffused itself into the larger atmosphere of Alexander's Empire, transforming the whole life and outlook of the Near East. Next it penetrated the mind of Rome, shatt

The extraordinary and compelling story of the 6th of June, 1944, and the Battle for Normandy is told here through first-hand testimonies from civilians and soldiers on both sides. It features classic accounts by soldiers such as Rommel and Bradley, together with frontline reports by some of the world's finest authors and war correspondents, including Ernest Hemingway and Alan Melville. Highlights of this unique collection include the break-out from Omaha beach as told by the GI who led it, a French housewife's story of what it was like to wake up to the invasion, German soldiers' accounts of finding themselves facing the biggest seaborne invasion in history, a view from the command post by a member of Eisenhower's staff, combat reports, diaries and letters of British veterans of all forces and services, and accounts of the follow-up battle for Normandy, one of the bloodiest struggles of the war.

Voices from D-Day

Lewis, Jon E. (Author)

Zombie Apocalypse! Endgame

Literature & Fiction

Jones, Chairman of Chime the European Foundation for Chinese Music Research Leverhulme Research Fellow at the School of Oriental and African Studies Stephen

Genre Fiction

Being asked to be a best man is a great honour...but there's the terrifying prospect of giving the speech. There's the stag party to organise, but where do you start? Then there are all those other duties, not to mention the general support you'll need to give the groom. Pretty soon you may be feeling a bit overwhelmed and start to wonder how you can get out of it. Well I'm afraid that's generally not an option, as in this case the groom is like Don Corleone in the Godfather: he has made you an offer you can't refuse. This book will help you rise to the challenge. Written in an informal and lively style it guides you through all your duties from comprehensively exploring the options for the stag party to ensuring you are fully prepared to deliver a great speech on the day (to help with this the book includes 10 original, entertaining and inventive sample speeches). Its detailed guidance should ensure that anyone chosen to be best man will be able to fulfil the role with confidence and in doing so really enjoy the experience.

Best Man's Duties

Akerman, Chris

Reference

Istanbul, A Traveller's Reader is an wide-ranging and carefully chosen selection of writings, offering a richly layered view of Byzantine Constantinople and Turkish Istanbul. During the thousand-year Byzantine empire that followed its founding by Constantine the Great, Istanbul became a city of fabled riches; after falling to the Turks in 1453, its glories continued, maintained by the strength and wealth of the Ottomans. Drawing on diaries, letters, biographies, travelogues and poems from the sixth century AD onwards, this evocative anthology recreates for contemporary visitors the vanished glories of Constantinople. It provides vivid eyewitness accounts of the coronation of a Byzantine emperor; the funeral of a sultan; the triumphal entry of Mehmet the Conqueror; the building of the Suleymaniye, the most magnificent of the city's moques; and the death of Ataturk in 1938. It also describes the rampant sexual exploits of the Byzantine empress-to-be Theodora; the public execution of a Turkish wife and her young, Christian lover; the near execution of an envoy given the unenviable task of transporting a large organ from England to Constantinople in 1599, a gift from Queen Elizabeth to Sultan Mehmet III, who was caught admiring the sultan's personal harem; and the unfortunate Frenchman caught drinking wine and eating a pork sausage while sketching in Hagia Sophia in the 1680s.

Istanbul

Travel

Laurence Kelly

Asia

In this innovative and engaging book, Marzillier dovetails first-hand accounts from trauma sufferers with over 40 years of clinical practice to provide an honest, human description of how trauma affects us at the time and also after the event.

To Hell and Back

Health, Fitness & Dieting

Marzillier, John S

Mental Health

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Books by Robinson Press