Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a 'problem';Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.

How to Manage Difficult People

Business & Money

Alan Fairweather

Management & Leadership

Robinson Press

How To Manage Difficult People

Rupa&Co

See the best price to sell, buy, or rent books by Alan Fairweather. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Alan Fairweather

See the best price to sell, buy, or rent books by Alan Fairweather. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

How to Manage Difficult People

How To Manage Difficult People