Jim DeMaio provides his strategies for becoming an excellent supervisor or manager.

The Journey To Supervisory Success

Jim DeMaio

Revenant Publishing

The banking industry is changing. Less foot traffic in branches and increased digitalization are just two of the significant changes banks face. What hasn't changed is the ability to stand out from the competition by providing outstanding customer service. Banks who understand this reap the benefit of loyal, long-time customers. Banks that don't will be mired in mediocre performance, or fail. Intended to provide the reader with practical tips, each chapter of this book addresses components of a service oriented culture for banks. The chapters conclude with questions to reflect upon and consider for your financial institution. The fact that you are considering reading this book suggests that you probably get it when it comes to customer service. Whether you are a bank president, a director of retail banking, or a branch manager, Banking On Stellar Service provides valuable nuggets you won't find anywhere else. Every page enhances what you are already doing to maintain a customer-centric bank. Structured to provide easily implemented approaches for improving and maintaining the excellence of your financial institution, simply using the table of contents may be sufficient for finding the information you seek. Additionally, every chapter follows this formula: What/Why/How and Questions for Reflection to stimulate thinking and action. Lastly, within each chapter you'll receive examples of best practices and not-so-best practices. These practices are highlighted by two bank icons: Better Bank and Blunder Bank. Meant to call attention to what's possible the good, the bad, and the really bad Better Bank and Blunder Bank will help illustrate how actual financial institutions have leveraged best practices or made missteps that limit their success. These icons are peppered throughout the book to help you quickly find such examples.

Banking on Stellar Service - Strategies to Ensure Your Financial Institution Stands Out

Since September 11, 2001, more American women have been killed by their intimate partners than all of the victims of 9/11 and Americans killed in the Iraq and Afghanistan wars combined. Few, if any, of these deaths were committed by first time offenders. They were often the final act of people, the vast majority of them male, clinging to lifelong patterns of abusive and violent behaviors. The tragedy of these deaths, and those that continue happening today, is made even more horrific by the fact that most could have been prevented with effective intervention, therapy, and hard work. With Crossing The Line: A Model for Domestic Violence Therapy, Charles Frazier reveals his extraordinarily powerful, proven model for working with domestic violence clients: both offenders and victims to achieve authentic healing and growth. Bravely tackling the factors causing intimate partner abuse and exposing the trauma that often precludes the violence, Frazier uncovers the reality that therapeutic intervention has a place in domestic violence intervention. Crossing The Line provides the practitioner with practical, proven alternatives to the previous approaches to DV services, removing judgment and stigma from the counseling, healing jour-ney. This eliminates defensiveness, blame, and disgrace so that genuine, lasting growth can take place in a safe environment. Without minimizing the seriousness of the offense or excusing the offender s abusive behavior, Crossing The Line gives the practitioner an entirely new meth-od of guiding clients through their own personal traumas, the reasons they make destructive choices, the consequences of those choices, and finally envisioning, planning and implementing decisions and actions that can rebuild their lives around healthy, positive opportunities. Yes, it all takes work, both on the part of the client and the practitioner. But it s worth it! Lives and families are healed through the methods practiced for years by Charles Frazier and his colleagues at Radiance Innovative Services. Here, they share all they ve learned through decades of experience and wisdom. In Crossing The Line you ll identify what works best for you in your practice, and perhaps in your everyday life.

Crossing The Line: A Model for Domestic Violence Therapy

Charles A. Frazier LCSW

CEAP

90 pages of 11" X 14" single sided tattoo flash by the world's greatest tattoo artists.

Old Ghosts - A FLASH COLLECTION (Tattoo Flash Book)

shagbuilt

Large hardcover book by the maker's of the Old Ghosts tattoo flash collection featuring 90 sheets of full-color tattoo flash by many of the world's greatest tattoo artists. Each artist was given a page from Don Ed Hardy's classic traditional tattoo book "Flash from the Past" and was asked to create a modern interpretation of a piece of antique flash using traditional techniques and methods for inclusion in this book. The result is a stunning tattoo flash book containing classic tattoo imagery that has been given a modern day twist. It is without question the finest tattoo book to come out this year!

Revisited - A Tribute to Flash from the Past (Tattoo Flash Book)

Steve Boltz

Bert Krak

Bella is a collection of paintings and illustrations from over 130 tattoo and other artist celebrating the female form. 
inlcluding Shag, Jason McAfee, Javi Rodriquez, Matt Arriola, Yuko Yabuki, and many more.

Bella

Isaac Fainkujen Michael Kruse

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