<p>Jim DeMaio provides his strategies for becoming an excellent supervisor or manager.</p>

The Journey To Supervisory Success

Jim DeMaio

Revenant Publishing

<p>The banking industry is changing. Less foot traffic in branches and increased digitalization are just two of the significant changes banks face. What hasn't changed is the ability to stand out from the competition by providing outstanding customer service. Banks who understand this reap the benefit of loyal, long-time customers. Banks that don't will be mired in mediocre performance, or fail. Intended to provide the reader with practical tips, each chapter of this book addresses components of a service oriented culture for banks. The chapters conclude with questions to reflect upon and consider for your financial institution. The fact that you are considering reading this book suggests that you probably get it when it comes to customer service. Whether you are a bank president, a director of retail banking, or a branch manager, Banking On Stellar Service provides valuable nuggets you won't find anywhere else. Every page enhances what you are already doing to maintain a customer-centric bank. Structured to provide easily implemented approaches for improving and maintaining the excellence of your financial institution, simply using the table of contents may be sufficient for finding the information you seek. Additionally, every chapter follows this formula: What/Why/How and Questions for Reflection to stimulate thinking and action. Lastly, within each chapter you'll receive examples of best practices and not-so-best practices. These practices are highlighted by two bank icons: Better Bank and Blunder Bank. Meant to call attention to what's possible the good, the bad, and the really bad Better Bank and Blunder Bank will help illustrate how actual financial institutions have leveraged best practices or made missteps that limit their success. These icons are peppered throughout the book to help you quickly find such examples.</p>

Banking on Stellar Service - Strategies to Ensure Your Financial Institution Stands Out

See the best price to sell, buy, or rent books by Jim DeMaio. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Jim DeMaio

See the best price to sell, buy, or rent books by Jim DeMaio. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Journey To Supervisory Success

Banking on Stellar Service - Strategies to Ensure Your Financial Institution Stands Out