Most companies that want to compete in today's markets try to differentiate thenselves with the innovative services. New Service Development and Innovation in the New Economy focuses on the introduction and development of new competitive services. Practical tools for the process are provided together with valuable insights into the theoretical methods for the development of new services.

New Service Development and Innovation in the New Economy

Business & Money

Johnson, Michael D.

Gustafsson, Anders

Edvardsson, Bo

Sanden, Bodil

Economics

Professional Pub Service

Emphasizing the lifeworld, human intentionality and reflection and concern for objectivity and validity, this resource presents a research model based on phenomenology. Philosophical ideas are transformed into an empirical epistemology created with the concepts of openness, immediacy, intersubjectivity, meaning and uniqueness. In addition, methodological principles are outlined for data gathering and analysis.

Reflective Lifeworld Research

Politics & Social Sciences

Dahlberg, Karin

Nystrom, Maria

Drew, Nancy

Philosophy

The state and operation of the building envelope--walls, roofs and foundation--are analyzed as well as the physical process components: heat, moisture and air transfer. These physical transport processes determine the performance of the building. Thorough knowledge of building physics is essential for planning and constructing sound,energy-efficient buildings with high levels of comfort and durability. This book will help the reader anticipate the performance and consequences of alternate designs as well as determining technical solutions before critical design and construction decisions can be made. The focus of this text is on the theories behind the physical problems which may arise and offers mathematical models to arrive at needed solutions.

Introduction to Building Physics

Science & Math

Hagentoft, Carl-Eric

Technology

Designing vehicles, machines and other mechanical structures so they are safe and reliable requires a guarantee that failure will not occur. Engineers should understand the mechanical behavior of materials including the mechanisms underlying different types of failures such as fracture and fatigue. The book opens with a survey of different phenomena and mechanisms that may damage or destroy a structure and then moves on to linear elastic fracture mechanics. Stress analysis, fracture criteria, energy considerations and the like are also examined. Also, various fatigue phenomena are discussed in detail. The text concludes with fatigue under multi-axial loading. This is an excellent overview for mechanical engineering students and professionals on failure mechanisms that may occur in mechanical systems. Both theoretical explanations and worked examples as well as end of chapter exercises problems offer solid reinforcement for this critical topic.

Failure Fracture Fatigue: An Introduction

Engineering & Transportation

Dahlberg, Tore

Ekberg, Anders

Engineering

A product's environmental life cycle progresses from raw material extraction through production, use and finally to waste management. Life Cycle Assessment (LCA) concerns the impact of a product on the environment. LCA's holistic perspective of products' environmental performance makes it a key concept for environmental management in industry as well as for environmental policy-making in government. 
This book for environmental engineers and managers, ecodesigners and students presents a broad repertoire of LCA methological alternatives, their implications and their usefulness in many different applications such as product development, marketing, production and waste management. 
Here environmental professionals can learn to interpret LCA methodology and results. The text also provides indepth coverage of LCA applications and offers many useful exercises to help prepare for the 10 major LCA exercise projects that are also included.

The Hitch Hiker's Guide to LCA

Bauman, Henrikke

Tillman, Anne-Marie

Six Sigma is a breakthrough strategy for attaining and improving upon the core strategic goals of a corporation. This iniiative was first launched by Motorola almost 20 years ago and is now a leading improvement strategy in corporations across the US, Europe and Asia. This pragmatic book is for managers at all levels who wish to understand the potential of Six Sigma for their companies and how to go about adopting it. Six Sigma companies achieve high rates of improvement and show significant results. Cases from manufacturing and service organizations are covered indepth with issues spanning process and design improvements that are possible to implement in today's corporations The purpose of this book is to inspire managers to launch their own Six Sigma programs as well as to offer practical suggestions for integrating Six Sigma into the fiber of companies. This book is bursting with good ideas for both seasoned professionals and beginners

Six Sigma The Pragmatic Approach

Bergman, Bo

Magnusson, Kjell

Kroslid, Dag

Management & Leadership

Physics Handbook for Science and Engineering

Here at last is a single volumn which summarizes the entire world of physics, allowing you to locate any data and formulae quickly. Clearly presented. Extensively indexed. Tables show nuclear data, including binding energy, half-life, fission product yields, cross-sections, decay modes, decay energies of numerous nuclides and more.

Physics Handbook For Science And Engineering

Nordling, Carl

vsterman, Jonny

Physics

In a modern programming environment such as MATLAB® it is possible, through simple commands, to perform advanced calculations on a personal computer, To use this powerful tool, students do not need to understand algorithmic details, but they do need a familiarity with numerical methods and the properties of algorithms. This text, for an introductory course in scientific computation at an advanced undergraduate level, is a revision and translation of a Swedish work by Eldén and Wittmeyer-Koch. It offers an introduction to basic ideas in numerical analysis including classical algorithms for solutions of nonlinear equations and linear systems of algebraic equations as well as ordinary differential equations plus methods for error analysis, interpolation, integration and approximation. Moreover, the text covers important applications in science and engineering such as floating point computer arithmetic and standard functions, splines, finite elements and discrete cosine transform. The authors focus on simplicity and readability in order to help students prepare for more complex mathematical software; they also offer useful materials on their personal Web site homepages. Useful end of chapter questions on theory and computer exercises make this a valuable tool for students as well as professionals

Introduction To Numerical Computation: Analysis And MATLAB Illustrations

Computers & Technology

Eldén, Lars

Wittmeyer-Koch, Linde

Neilsen, Hans Bruun

Programming

Quality means to satisfy, and preferably exceed, the needs and expectations of the customers. Increased customer requirements, new technological possibilities and the ongoing globalisation mean that a focus on quality improvements is necessary for all organisations, both producers of goods and services, who want to strengthen their competitiveness on the world market. The book consists of five fairly independent parts. In Part I, the quality concept and the history of the quality movement is described. Furthermore, the relation between quality improvements, on one hand, and costs, profitability and success, on the other, is illustrated. Part II deals with methodologies and tools, which facilitate a customer focused product development. Among these are Quality Function Deployment, Reliability, Design of Experiments and Robust Design. Part III focuses on the concept of variation and on methodologies and tools for quality improvements. The Seven Improvement Tools, Statistical Process Control and Capability are discussed. Part IV discusses satisfaction and loyalty of external and internal customers, what these concepts mean and how to measure them. In Part V, the important role of top management for quality improvements is discussed, as well as the concept of leadership. Furthermore, Processes and Process Management, Six Sigma, Business Excellence Assessments, Quality Awards and ISO 9000:2000 are elucidated.

Quality From Customer Needs To Customer Satisfaction

Klefsjo, Bengt

Processes & Infrastructure

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