Something radical is happening to corporate organizational structures, something subtle yet far-reaching in impact. It is the rapid emergence of offshore outsourcing as a corporate strategy. Cost reduction, productivity improvement, and cheaper labor - these are the promises of offshore outsourcing. This book reveals how GE, American Express, Dell, British Airways, Delta Air Lines, BellSouth, British Telecom, and numerous other companies are successfully using offshore outsourcing to reduce costs associated with IT, customer care, finance and accounting, human resources, and transaction processing. 
Offshore Outsourcing: Business Models, ROI, and Best Practices is a comprehensive guide to the real-world application of offshore outsourcing across all industries. Authors Marcia Robinson and Dr. Ravi Kalakota give you an in-depth analysis of offshore outsourcing. They discuss what is behind this trend, how it is paying off, and, most importantly, provide you with a step-by-step guide on how you can implement your own offshore strategy. 
Based on extensive research and interviews, this book offers insight into how managers of leading firms are implementing offshore outsourcing. You will find plenty of practical tips and tools to apply offshore outsourcing in a wide variety of business environments. 
Offshore Outsourcing is organized in three easy-to-read sections: 
Part One introduces the value proposition of offshore outsourcing, including fundamental concepts, the different business models, and the business process landscape. 
Part Two examines the specifics of the processes being offshored today, namely information technology, customer care, finance and accounting, human resources, and transaction processing. 
Part Three describes the major activities of the offshore strategy, vendor sourcing, and country selection. 
Robinson and Kalakota include multiple best-practice case studies to illustrate how firms are executing their offshore strategies. The authors map out key steps to help you make the right choices with your own offshore projects and reveal the benefits, costs, and risks of offshore outsourcing. Finally, it’s your choice. Offshore outsourcing can be a haphazard affair that creates anxiety among employees and fails to deliver bottom-line results. Or, with this book at your side, it can help you create a more focused, streamlined, and competitive organization.

Offshore Outsourcing: Business Models, ROI and Best Practices

Business & Money

Kalakota, Ravi

Robinson, Marcia

Management & Leadership

Mivar Press, Inc.

Despite successive waves of enterprise software applications, one frontier remains untouched by automation — processes on the front lines of business, such as field service, sales, and asset management. 
Emerging mobile solutions that extend SAP enterprise applications to employees outside the office promise that these processes won’t remain untouched for much longer. 
This book reveals how TransAlta, Volkswagen, TÜV Nord, METRO Group, Frito-Lay, and numerous other companies are successfully mobilizing SAP solutions to transform processes. The core drivers motivating these companies include cost reduction, productivity improvement, and operational efficiency. 
Mobilizing SAP: Business Processes, ROI and Best Practices guides readers through the real-world mobilization of business processes. Authors Ravi Kalakota and Paul Kurchina analyze the mobile business landscape. They discuss what is behind this trend, how it is paying off, and, most important, provide you with a step-by-step guide on how you can create and implement your own mobile strategy. 
The purpose of this book is to help readers achieve and sustain superior performance in their organizations by avoiding mobile strategies that have not been tried and tested and by recognizing and capitalizing on the lasting opportunities for renovating pen, paper, and clipboard processes with mobile solutions. 
Based on extensive research, Mobilizing SAP offers insight into how managers of leading firms are leveraging mobile technology to extract more value out of their SAP investments. Readers will find plenty of practical tips and tools to apply mobile technology in a wide variety of business process scenarios.

Mobilizing SAP: Business Processes, ROI and Best Practices

Kurchina, Paul

Business Culture

Global outsourcing is defined as the seamless integration of onsite, onshore, nearshore, and offshore delivery teams. It is rapidly becoming the execution and delivery strategy of choice for business process and IT projects in corporations today. 
This book goes beyond the theory to explain the step-by-step methodology managers should follow to execute a global outsourcing strategy. Designed as an implementation manual, Global Outsourcing discusses the detailed tasks involved in the planning, sourcing, and execution phases of every project. 
Written in a concise, how-to format and packed with sample checklists, data gathering questionnaires (RFI and RFP), and contracts (MSA and SLA), Global Outsourcing provides project leaders and team members with the information they need, including: 
- Complete guidelines for implementing a global outsourcing roadmap. - Detailed tutorials on each phase of project management, from planning and sourcing to governance and performance audits. - Multiple tips on how to overcome the challenges of global outsourcing with the ever-present pressure for speed and cost containment. 
Globalization is here to stay. New communication infrastructure and Web-based software applications are combining with process automation and the abundance of talent in low-cost labor markets to create an unprecedented opportunity for changing the way business is done.

Global Outsourcing: Executing an Onshore, Nearshore or Offshore Strategy

Sharma, Suresh

Human Resources

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