Advanced economies of the world are dominated by services, even manufacturing companies recognize that service provides sustainable competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a service that the customer will value.

Services Marketing (2nd European Edition)

Business & Money

Alan M. Wilson

Marketing & Sales

Mcgrawhill Higher Education

Financial Accounting

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Short, Libby

Management & Leadership

<p>From the publisher: We invite you to enter a discussion of Education with works by Linda Darling-Hammond, John Dewey, Elliot Eisner, Sam Intrator, Horace Mann, Sonia Nieto, Nel Noddings, Carol Ann Tomlinson, and others. Correlated to each chapter of Teachers, Schools, and Society: A Brief Introduction to Education, 2e, the Reader includes: 30 Readings ranging from contemporary, thought-provoking articles to historically significant examples. Each reading was chosen to expand on concepts in its related chapter and to share research and commentary that are influencing the field of education. 26 Case Studies, based on actual school events, to put you in the midst of real educational questions and dilemmas.</p>

The Teachers, Schools, and Society Reader to accompany Teachers, Schools, and Society, A Brief Intro

Karen R. Zittleman

David Miller Sadker

AWARE Online Code for Marriages and Families Intimacy, Diversity, and Strengths

John DeFrain

Linda Skogrand

David H. Olson

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