Through in-depth "how-to" case studies, over 100 "take-away" exhibits, and research from the world's foremost organizations, this best practice handbook provides practical, easy-to-apply training, models, tools, research and other essential elements for designing, delivering, evaluating and learning successful KM/OL programs. Included in the handbook are: Microsoft, AT&amp;T, Hewlett Packard, Shell Oil Company, Ernst &amp; Young, the World Bank, Buckman Labs, Norske Skog Flooring and more! The "how-to" case studies define KM/OL lexicon, evaluate return on investment, explain how to create a business case for KM/OL, and detail all stages of the KM/OL process. 
What You'll Find Inside: 
"How-to" Case Studies: Learn how world-class organizations made effective use of knowledge and reinforced learning to create a lasting change in corporate culture and organizational performance including Buckman Labs' 20-year KM/OL program, Microsoft's taxonomy management system, and Hewlett Packard's integrated KM/OL system. 
Models: Benchmark against specific KM/OL models, including: Microsoft's Knowledge Management Architecture; AT&amp;T's Information Knowledge Enterprise; Hewlett Packard's learning community; and the World Bank's Pillars of Knowledge Sharing. 
Tools: Learn how to implement cutting-edge KM/OL tools, including: Massachusetts General Hospital's causal-loop diagrams; Microsoft's stakeholder survey; Ernst &amp; Young's balanced scorecard for performance evaluation; and the World Bank's thematic self-assessment and KM action tool. 
Training: Choose among best practice training interventions, including Norske Skog Flooring's experiential learning; InFocus' Fusion Workshops; Ernst &amp; Young's Center for Business Knowledge; Shell Oil's communities of practice. 
Research: Apply trends and findings from this book to build a businesscase within your organization. Learn about: top critical success factors for designing and delivering KM/OL initiatives; most popular evaluation methods; technologies needed; budgets required; and more!

Best Practices in Knowledge Management & Organizational Learning Handbook

Business & Money

Management & Leadership

Linkage Inc

This book profiles what the world's leading global organizations are doing by way of managing their training and development, change management, learning, and supply chain management programs. It includes practical case studies of how global leaders are implementing leadership development, cultural change, career transition, human resources development, succession planning, and change programs using innovative human resources, management and leadership development tools, instruments, concepts and competency models. Each case study includes the following features: . A business strategy for the program/initiative . A strong customer and employee focus . Program design and implementation to fit the needs of the organization . Feedback and analysis from participants of the global program/initiative . Performance results of the program/initiative Best Practice companies include: Agilent Technologies - The Boppy Company - The Colgate-Palmolive Company - Dow Chemicals - Intercontinental Hotel Group - Johnson and Johnson - McDonald's - Motorola- Pfizer - Tower Automotive - UNICEF - Verizon Dominicana - Volvo 3P- Wyeth

Best Practices In Leading The Global Workforce

Louis Carter

Phil Harkins

Mark Sobol

David Giber

Madeline Tarquinio

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