<p>Classic tips for the classroom, understanding and motivating adult learners, improving classroom instruction, thriving in the changing world of training, how to ensure training transfer and how to evaluate training's impact.</p>

Adult Learning in Your Classroom

Jones, Philip G. [Editor]

Lakewoods Pubns

This volume contains 25 years of back issues of Training Magazine, a first rate magazine that has been analyzing the theoretical and practical aspects of employer sponsored training and development since 1964.  The articles compiled and selected offer the reader a comprehensive grounding in both the theories and the nitty-gritty of the trainer's trade.  This new and expanded edition includes selected articles published in Training since 1981, it also includes most of the articles from the first edition.  The substance of the articles is "timeless" the techniques and the relationships described by the authors in this book remain as useful and pertinent today and tomorrow as ever.  These are step-by-step explicit lessons on the intricacies of the training process, provided by many of the foremost experts in the field.  Here is some of the best advice on how to analyze the causes of performance problems, how to design and deliver training or other interventions, to solve them, and how to evaluate results.  There are tips from veteran trainers on how to use a flip chart effectively to how to decide whether computer based training would be more viable option than class-room training for a particular situation.  In these pages you will find understanding and perspective of this subject and guidance on the most effective application of the knowledge gained to accomplish a task.  This book is organized around the training and development process referred to as Instructional System Development.  The seven step process is summarized as follows:

Designing and Delivering Cost Effective Training

Gordon, Jack

Zenke, Ron

What Works at Work: Lessons from the Masters

Business & Money

Dixon, George

Management & Leadership

Taking Care of Business: 101 Ways to Keep Your Customers Coming Back, without Whining, Groveling or Giving away the Store

Zemke, Ron

<p>Creating and Maintaining the Customer EdgeRon ZemkeChip R. Bell</p>

Service Wisdom: Creating and Maintaining the Customer Service Edge

Evaluating Training

Unknown, Author

Performance Technology

Economics

Total Quality Handbook

UNKNOWN

Service Solutions

Dave Zielinski

Managing the Training Function Book One: Trends, Politics and Political Issues

Education & Teaching

McDermott, Brian

Schools & Teaching

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