Winning truly LOYAL customers can make or break your business or non-profit, and loyalty is much different from mere satisfaction. This groundbreaking book is packed with practical tips and tools for winning loyalty in both your customers and among your own staff. Your loyal customers do four things: 1) They come back, 2) They buy more or use more of your services, 3) They refer their friends and 4) They offer suggestions and feedback. You will learn how to master the two things that customers want: 1) Solve my Problem, and 2) Leave me Feeling Great about the Experience. It is the second factor where you win the most loyalty because customers expect you to solve the problem and many competitors already are. How you leave them feeling is the winning ticket. You will learn practical ways to measure the loyalty of both your staff and your customers. A chapter on leadership as a "force multiplier" emphasizes the critical role leaders play in creating a culture that wins loyalty in staff and inspires teams to deliver superb service. One chapter addresses how to serve difficult customers who can arrive distracted, disappointed or even disruptive. Another chapter presents ways we all can be better customers ourselves, and partner with our providers to create lasting, win-win relationships. Specialty chapters include how to win loyal customers in education, healthcare, realty, call centers, hospitality and government service. Kevin served a career as an Army officer and now has over thirty years of experience working around the world helping organizations win loyal customers, instill inspiring leadership and build winning teams. He brings this wealth of practical knowledge onto every page of this book.

Customers Only Want Two Things: Winning Loyalty in a Competitive World (Winning Customer Loyalty Book 1)

Business & Money

Kevin R. Miller

Processes & Infrastructure

Cedar Fort. Inc.

For centuries the dutch oven has been the world's most portable camp stove. the pioneers on the frontier made good use of their dutch ovens and developed a tasty array of recipes. Unfortunately, much of their knowledge has been lost or forgotten in more recent times. 
Robert L. Ririe is one of the nation's most experienced dutch-oven chefs. After cooking and experimenting with dutch ovens for decades, he has restored and recorded many of these early pioneer skills in this very unique cookbook. 
Lets Cook Dutch is one of the most complete books in its feild. For the beginner, there is a valuable chapter of general instructions converning the preparation, usage and maintenance of dutch ovens, fire preparation, etc. This chapter is followed by eleven more, each filled with mouth-watering recipes. These chapters include: sauces, meat dishes, meat with vegetables, quick meals, poultry and fish, desserts, breads and rolls. Other informative chapters deal with more advanced details such as cooking for groups, cooking in emergencies, and complimentary side dishes. 
This book will make dutch-oven cooking an enjoyable and delicious experience for everyone, both at home and on the trail.

Let's Cook Dutch: A Complete Guide for the Dutch Oven Chef

Cookbooks, Food & Wine

Robert L. Ririe

Outdoor Cooking

This book provides a fascinating historic and photographic overview of all the major United States American Indian archaeological sites. In Part I, each site is described in detail, and travel directions are included for those who might wish to visit them. The Cheesmans spent years visiting museums and archaeological sites in North, Central and South America, and comparitive photographs show that some of the American civilizations had strong influences from Palestine and surrounding areas. Part II is a photo-documentary that compares over a hundred American artifacts with similar artifacts from the Middle East. Shown side by side, the photos and accompanying information clearly demonstrate the strong cultural links some ancient Indian cultures share with Middle East origins and cultures. Prepared in a scholarly but highly readable style, this unique book will be enjoyed by all who are interested in Indians, archaeology and ancient American origins.

Ancient American Indians: Their Origins, Civilizations & Old World Connections

History

Paul R. Cheesman

Millie F. Cheesman

Americas

Author Stan Cronin's curiosity led to his writing this unique book! He devised and circulated a very detailed questionnaire in which he asked wives about their dating relationships with their husbands. More than a thousand wives responded, and brother, did they unload on him! They wrote very frank replies revealing both the good and bad traits of their husbands, and expressing exactly what they desired in their husband-wife relationships. Personal desires and viewpoints varied, of course, but their cumulative answers sent some strong signals to the husbands of today. 
Armed with their insights, Stan has written How to Date Your Wife--a book that can bring very large doses of happiness to marriages if the husbands will read the book and apply it. And wives, if they are wise, will do well to put the book in their husband's hands at their earliest opportunity. 
This book is about change! It proposes that a husband's primary goal needs to be to make his wife happy, and then it gives some very valuable instructions on how to make that goal a reality, using dating as the operative mechanism. In addition to focusing on improving a couple's interpersonal relationships, Stan gives very concrete suggestions for a wide variety of dating experiences. 
This is a truly valuable book for you, whether you are a wife or a husband! Read it, sow the seeds it provides, nourish them, and then together with the one you love, harvest the rich rewards of marital happiness which it advocates for you. It can change your life!

How to Date Your Wife

Self-Help

Stan Cronin

Relationships

This handbook is perfect for anyone wanting to live a little closer to nature. The skills in this book are both practical and fun--they represent a relaxing hobby and potentially life-saving knowledge for wilderness or disaster survival. Written by nationally acclaimed experts, this handbook comprises a broad selection of field-tested skills, presented in easy-to-follow instructions that will help both the novice and the experienced outdoorsman master the techniques of outdoor survival. You can learn the techniques of primitive cooking, surviving in a winter storm, building a bulrush boat, and making sandals out of sagebrush. As you read, you will learn to appreciate the goals of the authors-preserving the craftsmanship of aboriginal skills and restoring primeval nature as a basic source of happiness and serenity.

Primitive Outdoor Skills

Richard L. Jamison

"If ye are prepared, ye shall not fear." 
We live in a day foreseen by God’s prophets. We are witnessing the fulfillment of many of their prophesied signs. The Savior’s coming is nigh. Are we prepared? 
"We know from the words of the prophets, ancient and latter-day, that some difficult and even frightening challenges are yet to transpire before the Savior ushers in the millennial era," writes author Julie Dalton McLaren. "It is important that we recognize the signs as they occur and understand why they are given." 
The Great Millennial Day takes the fear out of the future by arming us with knowledge and understanding concerning the days ahead. The author uses the signs of the times to inspire us to make changes in our lives that will prepare us for the Second Coming. The Lord’s coming will be terrible for the wicked, but for those who are prepared, the millennial day will, indeed, be great.

The Great Millennial Day

Arts & Photography

Julia McLaren

Music

Isaiah lived about 100 years before Nephi. So why does Nephi quote Isaiah so much in the Book of Mormon? In Compare Isaiah Understanding Biblical Scriptures in the Book of Mormon, discover how the words of Isaiah influenced Nephi, Abinadi, Mormon, and others. Examine why they were included in the Book of Mormon. Learn why the Savior quotes Malachi and teaches the Sermon on the Mount to the Nephites. This book is a valuable resource in understanding Isaiah for both the average student and the serious scholar.

Compare Isaiah: Understanding Biblical Scriptures in the Book of Mormon

Religion & Spirituality

Mark Swint

Christian Books & Bibles

"Great Are the Words of Isaiah," said the Savior, an accolade not recorded for any other prophetic writings. This makes Isaiah high-priority reading for Latter-day Saints. From years of study and research, Monte S. Nyman has produced an LDS-based commentary which leads the reader through Isaiah section by section, topic by topic. Isaiah's numerous and significant themes are examined and explained with informative commentary and quotations from prophets and scholars of this dispensation. In each chapter of the book, the chapters of Isaiah being considered are first outlined, then treated with verse-by-verse commentaries which draw on all the LDS Standard Works, the Joseph Smith Translation of the Bible, and numerous clarifying statements made by various prophets and apostles. Six detailed appendices give easy cross-references to Isaiah-related materials quoted or paraphrased in other scriptures and expressions by Church leaders: (A) Authorship of Isaiah, (B) Ancient and Modern Commentary on Isaiah, (C) Isaiah in the Book of Mormon, (D) Isaiah in the Doctrine and Covenants, (E) Isaiah in the New Testament, and (F) The Prophet Joseph Smith and Isaiah. This comprehensive work will do much to assist readers in understanding and enjoying the Book of Isaiah, that truly outstanding book of scripture.

Great Are the Words of Isaiah: An Understandable Guide to Isaiah's Monumental Message

Monte S. Nyman

Hurricanes. Floods. Earthquakes. Tornadoes. Death. Fires. Car accidents. Job loss. Power outages. These natural disasters and emergencies often happen in an instant. Prepare your family for any crisis with tips and ideas from Emergency Preparedness. Master the skills of emergency first-aid, creating a evacuation plan, and building an adequate food storage supply. Use this practical guide to minimize the chaos of any emergency and have peace of mind.

Emergency Preparedness: A Practical Guide for Preparing Your Family

Evan Gabrielsen

The true story of the young savage from Spanish Fork Canyon who became the greatest horse thief in the history of the American West, the most notorious slave trader on the western half of a continent, the most wanted man in California, and the undisputed ruler over countless bands of Indians and a territory larger than the state of Texas, but his toughest challenge of all was to convince a beautiful Shoshone woman to become his squaw.

Storm Testament VII, Walkara

Literature & Fiction

Lee, Nelson

Genre Fiction

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