This book is designed to show bartenders how to effectively manage customer behavior in the bar. The relationship between alcohol consumption and problem behavior is carefully explained. Strategies are presented for bartenderrs on how to: provide good, friendly and timely service; keep a constant eye on the entire bar; anticipate problems and to defuse situations.

The Successful Bartender: Putting People Skills to Work

Geoff Colvin & Peter Battistella

Reference

Behavior Associates

<p>This book is a powerful guide for finding a healthy alternative to the pathway of alcoholism. It begins with a comprehensive review of the pervasive and debilitating effects of alcoholism and provides an understanding of how alcoholism is established and maintained through the application of behavioral psychology. Detailed information is provided what it takes to obtain initial sobriety and attain and sustain quality, healthy, and lifelong sobriety. Many examples and practical strategies are provided throughout the book and each major topic area is accompanied with reproducible checklists, action plans, and pertinent illustrations.</p>

Break the Cycle of Alcoholism: Skills for Healthy Sobriety

Geoff Colvin

Bob Wiese

Tina Wells

Health, Fitness & Dieting

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Books by Behavior Associates