Finance is as fundamental to the IT world as it is to most other aspects of life. However, many IT professionals lack knowledge of the particular financial principles on which decisions about IT should be based - decisions that often have serious financial implications for their organisations. Assuming no prior knowledge, this new edition covers all aspects of finance relevant to IT professionals and is updated with International Financial Reporting Standards (IFRS) terminology. It is ideal for IT decision makers - managers, practitioners, buyers, sellers, consultants and project managers - who wish to conquer their fear of finance or refresh existing knowledge. "It is written in plain language and contains many practical examples." --Kybernetes, volume 35 issue 9, 2007 (review of previous edition)

Finance for IT Decision Makers: A practical handbook

Blackstaff, Michael

Computers & Technology

BCS, The Chartered Institute for IT

Engaging with social media such as Facebook, YouTube, and Twitter is now a key part of global business communications. Blogs, microblogs, social networking and social news sites have become the new tools for effective marketing and sales. This book is an excellent resource for anyone planning a social media strategy or individual campaign. It includes: specific sites for various types of networking and engagement; blogs and microblogs; online presence and creating a social media brand; brand perception and reputation; legal issues; connecting to a global audience; job recruitment via social media; how different age groups interact online; viral marketing; creating brand advocates and how they can broadcast the message; future predictions. This new edition is updated to cover the latest thinking, practices and technology such as Google+.

Working the Crowd: Social media marketing for business

Business & Money

Brown, Eileen

Industries

This practical guide is written for organisations who are implementing a business continuity management system and certification in line with ISO 22301. The development of a BCMS requires commitment, time, resourcefulness and management support. This book will fully equip those new to business continuity management or to management systems with survival skills for the ups and downs of the journey. Enriched with checklists, worksheets and invaluable top tips.

Business Continuity Management Systems: Implementation and certification to ISO 22301

Estall, Hilary

Management & Leadership

User Acceptance Testing: A step-by-step guide

Every information system brought into service in every type of organisation requires user acceptance testing. It is by far the most common activity carried out by non-IT specialists. This book is designed to be a hands-on manual for non-testing specialists to plan and carry out an effective acceptance test of an information system. It provides a structured and step-by-step approach to effective acceptance testing and identifies ways of making the process as simple and cost-effective as possible. "A UAT guide for users: that is a novel thought! This fills a gap in my bookshelf, a volume I wish I had years ago. It would have helped me to help the business. But more than that: it would have helped business users to help themselves, and see that UAT is more than just a necessary evil, but has clear purpose, methods, goals and skills. This is a step by step guide that is clear and praise worthy. You never know, it could be a recruiting arm for professional testers in the future, brought in from the business." Peter Morgan, Testing Practitioner.

Hambling, Brian

van Goethem, Pauline

Anything from an office move to the Olympic Games can be termed a project, and 97 per cent of successful projects are led by an experienced project manager. Presenting over 250 years of professional project management experience in a highly accessible format, this entertaining yet practical book will help project managers get up to speed quickly with good practice, avoid pitfalls and deliver business value. This fully updated edition reflects changes to working practices such as the use of social media and collaboration tools. "Lives up to the 'real world' promise in its title, providing concise, practical advice for leaders of large projects, small projects, and everything between. The interwoven examples from actual projects illustrate clearly why the guidance provided here matters." Tom Kendrick, MBA, PMP, Project Management Director, UC Berkeley Extension, California.

Shortcuts to success: Project management in the real world

Harrin, Elizabeth

To be effective at a senior level, IT professionals need not only appropriate technical skills and experience, but also a broad understanding of the context in which they operate. Relevant to both small and large companies, this book addresses the social, legal, financial, organisational and ethical issues faced by IT professionals such as intellectual property rights in software, computer misuse, codes of conduct, starting a company and internet law. It is designed to accompany the BCS HEQ 'Diploma in IT' core module: Professional Issues in Information Systems Practice. This new edition takes into account the social and legal implications of the substantial changes to legislation and technology over recent years, for example cloud computing, the Digital Economy Act and the Equality Act. Reviews: Few books provide such a comprehensive treatment of professionalism in IT. This book should be read [...] by everyone working in the industry. Professor Richard Millar, Dean of Computing and Engineering, University of Ulster -- This is an essential read for IT professionals needing to know the latest legislation and technological advances. It is well written, providing extensive information with clear examples. Professor Elizabeth Hull, Professor Emerita of Computing Science, University of Ulster --

Professional Issues in Information Technology

Bott, Frank

Business Culture

Data is a valuable corporate asset and its effective management can be vital to an organisation's success. This professional reference guide covers all the key areas of data management including database development, data quality and corporate data modelling. It is not based on a particular proprietary system; rather it is business-focused, providing the knowledge and techniques required to successfully implement the data management function. The book is aimed at all those involved with data management, including IT/IS and business managers, consultants, and business analysts, as well as data management practitioners from all business sectors. This new edition covers web technology and its relation to databases and includes material on the management of master data. 'A vital book for all IS professionals (from business analysts to web developers) who need to understand the effective management of that critical resource, information.' Tony Jenkins, BSc, MSc, PGCE, CITP, CEng, Past Chair, BCS Data Management Specialist Group -- 'I've used and recommended the first edition of Keith's comprehensive text for several years. I've found that both practitioners and students are able to easily make use of these important concepts. I'm very pleased with the expanded and updated treatments in the second edition.' Peter Aiken PhD, Founding Director, Data Blueprint/VCU -- 'Keith Gordon has done an excellent job of laying out the full set of dimensions to be addressed for the effective management of an organization's information.' David Hay, President, Essential Strategies, Inc.

Principles of Data Management: Facilitating information sharing

Gordon, Keith

This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts but crucially also gives practical guidance based on real-life experiences. Exam candidates no longer have to rely just on their memory and revision, but can draw on their understanding of the material and thereby significantly increase their chances of success in both the examination and the adoption of the principles in their professional life. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices for his clients around the world. An ITIL® licensed product. Review: "John has created an excellent aid to preparation for those seeking success in the examination together with a superb reference manual, to complement the existing ITIL guidance, for those already practising 'in the field'." Phil 'Monty' Montanaro, Service Management SME, HP

Operational Support and Analysis: A Guide for ITIL Exam Candidates - Second Edition

Sansbury, John

Security architects are responsible for maintaining the security of an organisation's computer systems as well as designing, developing and reviewing security architectures that fit business requirements, mitigate risk and conform to security policies. They ensure that each unique set of security needs is addressed, that systems are protected and beneficial security change is implemented. The book provides practical, effective guidance for anyone looking to become a security architect or wanting to know more about what the role entails. It covers areas such as required skills, responsibilities, dependencies and career progression as well as relevant tools, standards and frameworks.

Security Architect: Careers in information security (BCS Guides to IT Roles)

Collins, Jon

Job Hunting & Careers

In order to remain competitive in today's fast-paced business environment, organisations need to ensure that their systems are supporting business needs. The role of the continual service improvement (CSI) manager is to align IT services to evolving business needs by identifying and implementing improvements that support business processes and drive quality service managmement. This highly accessible book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. Based on the author's extensive experience, it gives practical guidance to those new to the role or interested in getting a better understanding of what it entails. Review: "Continual service improvement is one of those topics that gets talked about but is rarely fully realised. In this publication David provides excellent practical advice on how to make it happen, with specific guidance on who needs to do what. Essential reading for anyone working in IT or IT service management." Kevin Holland FBCS ITIL Master, service management author and consultant --

Continual Service Improvement Manager

David Whapples

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