Customer-Centric Project Management (Routledge Frontiers in Project Management)

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide whatvalue actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can‘t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

Business & Money

Harrin, Elizabeth

Peplow, Phil

Management & Leadership

Routledge

Managing Multiple Projects: How Project Managers Can Balance Priorities, Manage Expectations and Increase Productivity

Project management is changing. Rather than focusing solely on one large project, the majority of project managers are now expected to juggle multiple projects, which brings a different set of challenges. Between a greater number of project sponsors, resource conflicts and constant pressure from deadlines, it can be difficult to avoid burnout. Managing Multiple Projects blends formal project management techniques with time management and productivity tools in a step-by-step approach to consolidating your workload. From combining schedules to prioritising work and engaging stakeholders, this book clearly explains how to adapt your behaviour and techniques to successfully work on several projects at once. This practical guide provides answers to commonly asked questions (such as how to reduce the number of meetings and how to manage a To Do list) and includes case studies from real project managers. Checklists for common tasks and adaptable templates of trackers and reports are combined with easily actioned exercises to improve processes. Managing Multiple Projects gives practitioners the tools they need to improve the chances of project success and maintain a work-life balance. Online resources include downloadable templates of productivity checklists and status reports.

Kogan Page.

Project management is changing. Rather than focusing solely on one large project, the majority of project managers are now expected to juggle multiple projects, which brings a different set of challenges.\nBetween a greater number of project sponsors, resource conflicts and constant pressure from deadlines, it can be difficult to avoid burnout. Managing Multiple Projects blends formal project management techniques with time management and productivity tools in a step-by-step approach to consolidating your workload. From combining schedules to prioritising work and engaging stakeholders, this book clearly explains how to adapt your behaviour and techniques to successfully work on several projects at once.\nThis practical guide provides answers to commonly asked questions (such as how to reduce the number of meetings and how to manage a To Do list) and includes case studies from real project managers. Checklists for common tasks and adaptable templates of trackers and reports are combined with easily actioned exercises to improve processes. Managing Multiple Projects gives practitioners the tools they need to improve the chances of project success and maintain a work-life balance. Online resources include downloadable templates of productivity checklists and status reports.

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ’value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

In Collaboration Tools for Project Managers, Elizabeth Harrin builds upon her 2010 book, Social Media for Project Managers, by providing the latest information, success stories, and an easy-to-follow guide to implementing online collaboration tools and helping to overcome obstacles. In order to communicate faster, work virtually with people across the globe, and get better business results, project teams should explore how online collaboration tools can deliver project success and improve business value.

Collaboration Tools for Project Managers: How to Choose, Get Started and Collaborate with Technology

Project Management Institute

Anything from an office move to the Olympic Games can be termed a project, and 97 per cent of successful projects are led by an experienced project manager. Presenting over 250 years of professional project management experience in a highly accessible format, this entertaining yet practical book will help project managers get up to speed quickly with good practice, avoid pitfalls and deliver business value. This fully updated edition reflects changes to working practices such as the use of social media and collaboration tools. "Lives up to the 'real world' promise in its title, providing concise, practical advice for leaders of large projects, small projects, and everything between. The interwoven examples from actual projects illustrate clearly why the guidance provided here matters." Tom Kendrick, MBA, PMP, Project Management Director, UC Berkeley Extension, California.

Shortcuts to success: Project management in the real world

BCS, The Chartered Institute for IT

Shortcuts to Success: Project Management in the Real World

This book is a highly accessible guide to being a project manager (PM), particularly a project manager working within an IT field. The role is set out with reference to required skills, competencies and responsibilities. Tools, methods and techniques for project managers are covered including Agile approaches; risk, issue and change management processes; best practices for managing stakeholders and financial management.

Project Manager: Careers in IT project management (BCS Guides to IT Roles)

Job Hunting & Careers

Ninety seven percent of successful projects are led by an experienced project manager. But getting experience takes time. Until now. Project Management in the Real World is a short cut to this experience: it summarizes over 250 years' of experience from professional project managers. Presented in a quick and easy to read format, it contains a wealth of knowledge that can be practically applied in a short period of time. Anecdotes and tips are backed up with theory and references, along with case studies from the US, Holland, France, Australia as well as the UK. Filled with snappy, 'how-to' tips and ideas, project managers will benefit from solid, innovative ideas and learn tricks from professionals to help them deliver projects more successfully.

Project Management in the Real World

British Computer Society

Engaging Stakeholders on Projects: How to harness people power

See the best price to sell, buy, or rent books by Harrin, Elizabeth. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Harrin, Elizabeth

See the best price to sell, buy, or rent books by Harrin, Elizabeth. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Customer-Centric Project Management (Routledge Frontiers in Project Management)

Managing Multiple Projects: How Project Managers Can Balance Priorities, Manage Expectations and Increase Productivity

Managing Multiple Projects: How Project Managers Can Balance Priorities, Manage Expectations and Increase Productivity

Customer-Centric Project Management (Routledge Frontiers in Project Management)

Collaboration Tools for Project Managers: How to Choose, Get Started and Collaborate with Technology

Shortcuts to success: Project management in the real world

Shortcuts to Success: Project Management in the Real World

Project Manager: Careers in IT project management (BCS Guides to IT Roles)

Project Management in the Real World

Engaging Stakeholders on Projects: How to harness people power