You asked, and we're delivering! This indispensable manual contains nearly 200 policies and procedures that you can put to immediate use in your practice. Use the included CD to print sample operating procedures as they are or customize them to suit your practice needs. This edition has expanded sections on information systems and compliance. It also covers: 
Appointment scheduling Patient registration Medical records and transcription Medication management Referrals Central billing office procedures 
2001, 443 pp

Operating Policies and Procedures Manual for Medical Practices

Medical Books

Medical Group Management Association

Woodcock, Elizabeth W.

Warn, Bette A.

Administration & Medicine Economics

Medical Group Management Assn

The best-selling primer on medical practice efficiency has been updated to reflect trends in patient-flow strategies, cost reduction and privacy compliance with the Health Insurance Portability and Accountability Act (HIPAA) in patient flow management.

Mastering Patient Flow: More Ideas to Increase Efficiency and Earnings, Second Edition

MGMA

Collect money due your practice! 
This book helps medical group managers and physicians enhance financial performance by optimizing key billing and collection processes for professional fee billing. It features a step-by-step examination of the billing and collection processes, expected performance outcomes and advanced billing practices to maximize the performance of each step in the end-to-end billing process. 
Also, includes case studies, tools, checklists, resources, and policies and procedures. Use them to diagnose problems and develop action plans to enhance financial performance in your medical practice. 248pp, 2004

The Physician Billing Process: Avoiding Potholes in the Road to Getting Paid

Business & Money

Walker, Deborah

Larch, Sara M.

Finance

Get this easy to use manual full of more than 100 procedures and policies for the medical practice. Comes complete with a CD with customizabel forms and samples you can use immediately. From disaster planning, disruptive physician behavior, on-call management, patient flow and more - can all be found in this must-have reference tool!

Operating Policies and Procedures: Manual for Medical Practices

Medical Group Management Assoc

Using lean thinking principles to structure workflow improvements, this third edition of the best-selling primer on medical practice operations delivers the newest trends for practice efficiency. Centering workflow around the patient, Mastering Patient Flow, 3rd edition shows you how to take efficiency to a new level. This MGMA classic is a completely updated comprehensive manual on practice operations. This easily readable book delivers sound and timely techniques for reducing patient cycle time, streamlining scheduling methods, managing telephones, maximizing space capacity and utilization and controlling costs. Add proven tools for benchmarking, creating action plans and self-assessment, along with worksheets, tips and case studies, and you have a one-stop "power punch" for a most profitable medical practice!

Mastering Patient Flow: Using Lean Thinking to Improve your Practice Operations

Delivering high-quality, cost-effective patient care requires creating and sustaining patient-centered practice operations. Whether you are new to managing patient flow or a seasoned pro, the updated edition of this MGMA bestseller is your essential resource for uncovering new opportunities and efficiencies. This practical, must-read book offers an updated assessment of a medical practice from the most important point of view: that of the patient.

Mastering Patient Flow

The MGMA best seller is a completely revised, comprehensive manual on revenue cycle management. Delivering proven solutions to optimize your revenue cycle, this primer for professional fee billing is business critical whether you're new to managing the revenue cycle or a seasoned professional. Uncover new possibilities for improving your billing and collection performance with this valuable resource. This practical, easy-to-read manual delivers timely and sound techniques for optimizing revenue performance. Add proven tools for benchmarking, self-assessment guides, policies and procedures, and worksheets, and you have a one-stop power punch for a more profitable medical practice!

The Physician Billing Process: Navigating Potholes on the Road to Getting Paid

Walker Keegan, Deborah

Your front office staff are the individuals who have the initial contact with new patients, payers, and referring practices, and in turn have a major influence on how your practice is perceived and rated in the market. Investing in effective training and onboarding programs for front office staff pay immediate dividends to your practice. Let best-selling author and popular speaker Elizabeth Woodcock s updated book serve as the guide for training your front office staff.
This book will provide your staff with: <ul>
<li>The Ten Commandments of Good Service for the front office</li> <li>Five measurable standards for telephone service</li> <li>Strategies for successfully collecting from patients at the time of service, including those who are categorized as cash only </li> <li>The confidence to be seen as a professional member of the team</li> </ul> Who will benefit from this training? All front office staff including receptionist, telephone operator, scheduler, cashier, collector, and many other jobs assigned to the front office team. Useful checklists, logs, templates and scripts are included to boost performance of all front office staff are included and available to download!

Front Office Success: How to Satisfy Patients and Boost the Bottom Line

Insurance

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Books by Woodcock, Elizabeth W.