The quest for service quality: Rxs for achieving excellence

Business & Money

William A. Adams

Wexler, Phillip S.

Management & Leadership

Maxcomm Associates

Mastering Leadership: An Integrated Framework for Breakthrough Performance and Extraordinary Business Results

Bob Anderson

wiley

Scaling Leadership: Building Organizational Capability and Capacity to Create Outcomes That Matter Most

Scaling Leadership: Building Organizational Capability and Capacity to Create Outcomes that Matter Most

Robert J. Anderson

<i>The Change Handbook</i> features chapters by the originators and foremost practitioners of such high-leverage change methods as Future Search, Real Time Strategic Change, Gemba Kaizen, and Open Space Technology. The authors outline distinctive aspects of their approach; detail roles and responsibilities; share a story illustrating usage; and answer frequently asked questions about how to put it into practice. Examples of successful change efforts acquaint readers with the diverse array of methods being employed today. A one-stop comparative chart allows them to evaluate the methods to determine what will work best fro them, and an in-depth reference section helps them locate the resources they need to get started.

The Change Handbook: Group Methods for Shaping the Future

Peggy Holman

Tom Devane

Steven Cady

Processes & Infrastructure

Berrett-Koehler Publishers

<p>Presents a bold new vision of work where people thrive in their employment and enjoy their work.</p>

The Whole Systems Approach: Involving Everyone in the Company to Transform and Run Your Business

Adams, Cindy

Executive Excellence Pub

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Books by William A. Adams