How much more profit could you make if you had customers who couldn¿t imagine doing business with anyone but you? In your dreams! Tell that to Virgin Atlantic or Harley Davidson. How great would life be if 40% of your new business simply knocked on your door without you having spent a cent advertising for it? Impossible! Tell that to First Direct. The companies in this book have managed to turn customers into advocates. Advocates who constantly refer their friends and colleagues to those businesses. Why? Because those companies have created a Branded Customer Experience®. They have managed the relationship to the point where customers can't imagine wanting to do business with anyone else. How can you gain this unbeatable competitive advantage? Managing the Customer Experience shows you how. It takes you through the step-by-step process of creating Loyalty by Design. It shows you how to re-think your business from the customer¿s point of view and then design and deliver a customer experience that drives loyalty and profitability.

Managing the Customer Experience: Turning Customers into Advocates

Business & Money

Wheeler, Joe

Smith, Shaun

Management & Leadership

Ft Pr

Open up this precious treasury of classic stories and you rediscover what makes Christmas so special. Fond memories come flooding back as these heartwarming tales transport you to happy times surrounded by family and friends. What makes these stories such a special gift is that they come from the heart. They share the spark of Christmas in all of us--the caring, the sharing, and the self-giving love. Joe Wheeler's great discovery is that the best of Christmas is in our hearts, and we embrace life in new ways when we read heartwarming stories about this joyous season. He was so convinced of this that he began to collect all sorts of Christmas stories, old and new, from far and wide. With the trained eye of a seasoned English professor, and the sensitive heart of one who grew up listening to wonderful stories year after year, he knows a good story when he hears it. In Christmas in My Heart, the author brings together the best old familiar favorites and fresh new yarns from his literary treasure trove. The riches of master storytellers such as Pearl S. Buck, Madeleine L'Engle, Taylor Caldwell, and O. Henry are combined with stirring tales from the golden age of Christmas stories to form a priceless treasury of holiday classics. Read them once, to loved ones or in peaceful solitude, and they will forever become a part of your family's Christmas traditions. Because these stories sparkle and shine with the true spirit of Christmas, they will make you smile, bring tears to your eyes, and give you goose bumps all over. You may give this delightful collection as a gift from the heart to someone you love, or buy it for yourself. No matter what, you won't be able to put it down, or to let one Christmas pass by without opening this timeless treasury of heartwarming stories.

Christmas in My Heart: A Timeless Treasury of Heartwarming Stories

Literature & Fiction

United States

Doubleday Religion

According to the New York Times Book Review, there are a few secrets to a good Christmas story: It should have a meaning. It should include a dying child. It should make readers cry. Any promise is possible. It should be short enough to read in one sitting. Most important, it should tell a story. If these are what make a Christmas story good, Christmas in My Heart, A Second Treasury will bring you nonstop Christmas joy. From cover to cover, all fourteen of these stories represent the best in holiday memories. And in reading them, you are creating memories for years to come. Amid the hustle and bustle of Christmas shopping, decorating, concerts, and parties, it is sometimes easy to forget what makes this time of year so special. Nothing brings the real reason for Christmas into focus better than reading beloved stories that touch our hearts. And no one brings us those stories better than Joe Wheeler, whose Christmas in My Heart won the favor of loyal readers from coast to coast. In Christmas in My Heart, A Second Treasury, Wheeler works his magic once again, bringing the joy of Christmas alive for even those Scrooges among us. Its traditional and contemporary stories set this apart as a collector's item in the making--one destined to stand the test of time. Whether we are laughing with Miss Enderby in "Jolly Miss Enderby," crying with Dr. Loomis in "The Tiny Foot," or feeling the warm glow of happiness in "Christmas Is for Families," all of these wonderful stories bring us true peace. Whether you buy it because Joe Wheeler is so well known, or because the individual stories in this edition touch your heart, Christmas in My Heart, A Second Treasury is the best gift you can give anyone this Christmas, even yourself.

Christmas in My Heart A Second Treasury: More Heartwarming Tales of Holiday Joy

Religion & Spirituality

DOUBLEDAY

Joe Wheeler's bestselling Christmas in My Heart series brings joy to readers by reawakening the true spirit of the season within themselves. His two previous collections make gifts that send a cherished message of love and help families establish a cozy holiday tradition of reading these stories together. In Christmas in My Heart: A Third Treasury, Wheeler offers more warm, tender, and beautiful stories, such as the tale of a young girl who dreams of getting a doll for Christmas or the story of the little orphan who radiates the love of holidays. No family will want to miss out on these lovely stories.

Christmas in My Heart, A Third Treasury: Further Tales of Holiday Joy

The fourth edition of this holiday classic features more inspiring stories of sadness overcome and joy found during the Christmas season. Tour.

Christmas in My Heart, A Fourth Treasury: Stories To Share The Spirit Of The Season

Featuring quaint antique woodcuts, a charming collection of old-time stories, filled with the power of family and community, captures the magic, warmth, and joy of Christmas.

Christmas in My Soul: A Second Collection

The third volume in Joe Wheeler’s popular series brings readers seven heartwarming tales of Christmas cheer. There are dozens of Christmas traditions that bring family and friends together. One of the most beloved is the sharing of stories, and Joe Wheeler has helped to preserve and perpetuate this wonderful tradition in the classic Christmas in My Heartseries as well as the new Christmas in My Soulvolumes. His extraordinary talent for finding stories that embody the Christmas spirit sparkles again in Christmas in My Soul, Volume 3. The seven stories here reveal the true meaning and hope of Christmas. Selected with care by Wheeler, a veteran English professor, a father, and a grandfather, each one rings with a message that is both honest and inspiring. Whether read to a child or enjoyed in peaceful solitude, they will make readers smile, bring tears to their eyes, and touch their hearts. Delightful antique woodcuts add to the old-fashion look and spirit of the book and make it an especially appealing gift for the holiday season.

Christmas in my Soul: A Third Collection

If you love old-timey stories, then this book is for you and your loved ones. Many families share a story or two a day from this series during the Advent and 12 days of Christmas.

Christmas in My Heart 5

Contemporary

Review & Herald Pub Assn

Experienced editor and compiler Joe Wheeler brings a new collection of powerfully inspiring Christmas stories to the Christmas in My Heart series. These moving stories have become part of a Christmas tradition for thousands of families who have come to love their Christ-centered, love-filled message.

Christmas in My Heart, Vol. 13 (Christmas in My Heart, 13)

Tyndale House Publishers, Inc.

The Digital-First Customer Experience: Seven Design Strategies from the World’s Leading Brands

The definitive guide to designing digital-first experiences customers love.\nIn his third book on the topic of customer experience, bestselling author and consultant Joe Wheeler tackles the challenges many organizations are facing as they attempt to design compelling experiences in a digital-first world. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon.\nPart One introduces the new "3 Cs", key trends associated with technology convergence, competition and culture change in a post-pandemic world. Part Two takes a deep dive into seven design strategies, from designing emotional peaks across channels to empowering customers through immersive experiences that merge physical and digital assets. Part Three provides a playbook for how to design digital-first experiences, including how to solve the right problems, develop a measurable business case, design digital-first experiences customers love and execute the new design at scale.

Marketing & Sales

Kogan Page.

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