Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions. "It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?" ―Cedric T. Coco, CPT, SVP, Learning and Organizational Effectiveness, Lowe's Companies "Fundamentals of Performance Improvement is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations." ―Diana Whitney, PhD, president, Corporation for Positive Change "If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process." ―James A. Pershing, Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University "Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context." ―Daljit Singh, Asia Pacific Director of Talent Management, Baker &amp; McKenzie, Sydney, Australia This book includes premium content that can beaccessed from our Web site when you register at www.pfeiffer.com/go/vantiem using the password professional.

Fundamentals of Performance Improvement: Optimizing Results through People, Process, and Organizations

Business & Money

Van Tiem, Darlene

Moseley, James L.

Dessinger, Joan C.

Management & Leadership

Pfeiffer

Boost productivity and productivity with a real-world improvement model In today's economic climate, organizations are grasping for ways to improve efficiency and reach higher levels of performance without cutting into budgets. Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology is a comprehensive guide to doing more with less. From job analysis, personal development, and communication, to organizational design, human resource management, finance, and more, this book provides salient guidance on real-world solutions based on the International Society for Performance Improvement's Human Performance Technology model.

Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology

Human Resources

Fundamentals of Performance Technology offers a brief overview of each major component of a Human Performance Technology Model that addresses diagnosing workplace situations, identifying causes, selecting appropriate interventions, implementing change, and evaluating results. The second edition contains two new appendices that describe the ISPI developed Standards of Performance of Technology and map the content of Fundamentals of Performance Technology and Performance Improvement Interventions to those Standards. 
Performance technology as a means to improve organizational and individual performance is often shroud in complex language, rarefied theory, and bewildering applications. Several excellent publications either elucidate Performance Technology’s whys and whats or make clear its many hows, but few adequately and comprehensively clarify both. 
Authors Darlene Van Tiem of University of Michigan, James Moseley of Wayne State University, and Joan Conway Dessinger of the Lake Group have recently developed the second edition of Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance. This guidebook broadly explains performance technology as an established, systematic, and reproducible method of improving organizational and individual performance (the HPT Model). It also provides applications of performance technology at work in a variety of environments, and proffers dozens of performance tools to help the reader improve his or her own performance technology practice. 
So what is Performance Technology? According to the authors, performance technology is the systematic process of linking business goals and strategies with the workforce responsible for achieving goals. Moreover, performance technology practitioners study and design processes that bring about increased performance in the workplace using a common methodology to understand, inspire, and improve. And, finally, performance technology systematically analyzes performance problems and their underlying causes and describes exemplary performance and success indicators. 
Van Tiem et al have authored a guidebook that makes performance technology understandable and achievable by assembling an easy-to-read, easy-to-apply, and comprehensive explanation of the factors affecting workplace behavior and using a commonsense approach and consistent structure. 
In Fundamentals of Performance Technology, the authors offer a brief overview of each major component of the HPT Model, its theoretical underpinnings, and major thinkers, covering: diagnosing workplace situations identifying causes selecting doable, adequate interventions implementing changes, and evaluating results 
In addition, each of these sections is complemented by: Illustrative real-life Case Studies showing practical applications from a variety of workplace environments; and Job Aids -- or performance support tools -- to help the reader bring about real workplace performance improvement. Fully indexed and featuring a glossary of performance technology terms, an extensive bibliography and selected readings, and dozens of reproducible performance tools, Fundamentals of Performance Technology not only simplifies the practice of Performance Technology, it shows you how it has worked and how to do it. 
The Second Edition contains two new appendices that describe the ISPI developed Standards of Performance of Technology and map the content of Fundamentals of Performance Technology and Performance Improvement Interventions to those Standards.

Van Tiem Fundamentals of Performance Technology

John Wiley&Sons

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