Organisations employ a wide range of appraisal systems. Some are very manager-led where the appraiser writes the documentation and shares it with the appraisee. In others, the appraiser's role is to help the appraisee evaluate their contribution to organisational performance. Whatever your appraisal experience, there will be one constant - the effectiveness of the appraisal discussion determines the effectiveness of the whole appraisal system. This book shows you how to make appraisals a productive and motivating experience for all levels of performer - and help your own credibility in the process. Practical advice is given on: assessing performance fairly and accurately; using feedback, including constructive criticism and targeted praise, to improve performance; handling 'difficult' appraisees; encouraging and supporting reluctant appraisees; setting, and gaining commitment to, worthwhile objectives; avoiding common appraiser problems from inadvertent bias to 'appraisal speak'; and identifying ways to develop appraisees so they add value to the organisation.

The Appraisal Discussion

Business & Money

Terry Gillen

Human Resources

Inst Personnel & Dev

Performance Management and Appraisal

Kogan Page.

Negotiating, influencing and persuading skills are vital to successful business relationships. Effective relationship skills are not inherent, but they can be learned by everyone, and with the right skills your employees will be better equipped to reach agreements with clients, suppliers or colleagues with less complications and stress. This toolkit provides all you need to create an effective training course. It provides valuable insights into adapting personal style, maintaining progress through the various phases of the negotiation, and developing skills at handling difficult issues such as conflict. The Toolkit can either be taught on each separate element or as linked skills.It contains: 29 practical exercises designed to help you develop skills - the exercises can be used for on-the-job training or for incorporating into existing training programmes; ready-made sample programmes each dealing with a specific issue to guide you through common pitfalls useful and informative handouts to support the activities and aid understanding; a self-audit to check current skills levels; and, information on post-exercise learning processes to sustain transfer of skills to the workplace. All of the tools are provided electronically so that you can customise a training course to suit your own requirements, saving hours of preparation time and allowing your course to remain fresh, engaging and highly professional.

Negotiating, Influencing and Persuading

Chartered Institute of Personnel & Development

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Books by Terry Gillen