If you experience any kind of diversity in your working life and want to handle it with greater understanding, pleasure and success, this book is for you. It will take you on a professional development journey that will enable you to: Gain greater self-awareness and cultural insights Communicate more effectively, especially in intercultural contexts Enhance rapport and build stronger global relationships Collaborate and succeed in global teams Exercise global leadership in contexts of diversity Handle ethical challenges, maintaining integrity Mould the organisational environment to enhance well-being and promote learning Plan how to enhance global fitness (intercultural competence) in your organisation 
The book is packed full of case studies, stories, reflection activities, explanations, and key takeaways, giving you the tools, skills and understanding to manage and leverage cultural diversity at work with success. It provides you with a set of core principles and tools that you can apply flexibly and dynamically to meet your own and your organisation’s needs. Whatever your sector – international business, not-for-profit, third-sector, education, healthcare, research, politics, government, diplomacy and more – this book will help you and your organisation to perform more successfully. 
Reviews\nInspiring! Profound and insightful without being too academic. The authors use new and powerful tools to describe culture and its impact. I particularly liked the positive approach of Global Fitness. The authors take us on a learning journey and make it clear that the ability to deal with intercultural issues has a lot to do with one's own inner attitude towards leveraging diversity. 
—Monika Krause, Intercultural trainer and coach, Vice-President SIETAR Germany\nGlobal Fitness for Global People is brimming with cutting edge research that is illuminated with real-world case studies and extensive activities for reflection and application. I highly recommend this resource to global workers everywhere who are looking for practical solutions for building a more culturally intelligent world. 
—David Livermore, PhD, author and thought leader on cultural intelligence and global leadership 
This book will help people who want to be successful working or leading in multi-cultural contexts to accurately diagnose what “cultural muscles” they need to strengthen and the most effective way to do that. 
—Zhou Ning, CEO of Daimler Northeast Asia Parts Trading and Services Co., Ltd. 
This book provides a treasure trove of insights and practical applications based on real-life case studies for succeeding within diverse workplaces as well as in daily living – this is a must-read for all those desiring to successfully navigate differences! 
—Darla K. Deardorff, author and Founding President, World Council on Intercultural and Global Competence 
In an ever-changing world where the most vulnerable often lose out, Global Fitness for Global People provides compelling solutions to challenges at home and abroad. Global interconnectivity is here to stay and this book provides the tools with which to make it work for all of us. 
—Rt Hon David Lammy MP, Member of Parliament for Tottenham and Shadow Secretary of State for Foreign and Commonwealth Affairs, UK 
The beauty of this book is that it is so practical—dozens of case studies, numerous helpful charts and diagrams, down-to-earth prose – and so engaging that it will appeal even to people who may not be sure they need more cultural awareness. And for those keen to improve their cross-cultural skills, there are honest-to-goodness treasures on every page. 
—Craig Storti, Intercultural trainer and author of The Art of Doing Business across Cultures

Global Fitness for Global People: How to Manage and Leverage Cultural Diversity at Work

Business & Money

Franklin, Peter

Spencer-Oatey, Helen

Lazidou, Domna

Business Culture

Castledown Publishers

Making Working Relationships Work: The TRIPS Toolkit for handling relationship challenges and promoting rapport

International

Using the theory of politeness as a springboard, Culturally Speaking develops a new framework for analyzing interactions. The book examines both comparative and interactive aspects of cross-cultural communication through a variety of disciplines, theories, and empirical data. Anyone interested in exploring intercultural communication will find this volume lucid and insightful.

Culturally Speaking

Politics & Social Sciences

Spencer-oatey

Social Sciences

Continuum Intl Pub Group

It is increasingly important in our globalised world for people to successfully manage interpersonal relationships. This is the first book to tackle this vital topic, by taking an interdisciplinary approach to exploring the process of relating across cultures. Drawing together key concepts from politeness theory, intercultural communication, and cross-cultural/intercultural psychology, it provides a robust framework for analysing and understanding intercultural encounters. It explores the ways in which individuals make judgements about others, deal with offence and conflict, maintain smooth relations, and build new relationships. These processes are explained conceptually and illustrated extensively with authentic intercultural examples and empirical data. With accessible explanations and follow-up activities, it will appeal not only to academics working in the areas of intercultural communication, pragmatic theory, conflict research and other related academic disciplines, but also to students of these topics, as well as professionals such as intercultural trainers and those working in the third sector.

Intercultural Politeness: Managing Relations across Cultures

Kádár, Dániel Z.

Cambridge University Press

Intercultural Politeness

Reference

Words, Language & Grammar

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