Books by Spector, Robert
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amazon.com - Get Big Fast : Inside the Revolutionary Business Model That Changed the World
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The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company (NORDDSTROM WAY)
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
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Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers
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The Mom & Pop Store: How the Unsung Heroes of the American Economy Are Surviving and Thriving
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