With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.

Raving Fans : Revolutionary Approach to Customer Service

Business & Money

KEN BLANCHARD

Processes & Infrastructure

Harpercollins

Leadership and the One Minute Manager

Management & Leadership

The One Minute Manager by Blanchard, Ken, Johnson, Spencer [HarperCollins, 20...

The One Minute Manager

How to make serious money for both you and your company -- from the top selling author of the One Minute Manager. Management gurus Blanchard and Bowles show how anyone -- armed with a set of basic tools -- can build personal wealth and financial security. Like the One Minute Manager and Raving Fans this is a business parable. It tells the story of Len, a manager who wants to be rich. Under the guidance of a group of mentors he comes across playing a card game, he begins to chart his own course to riches by learning three valuable secrets -- the guideposts to becoming a multi-millionaire: The Test of Joy: how to discover the source of money making energy and drive The Test of Purpose: how to focus that power effectively The Test of Creativity: where to focus to create spectacular financial success Packed with practical advice, this is a must-read for any individual or business professional seeking to create money.

Big Bucks (One Minute Manager The)

Harpercollins Pb

An invaluable source of guidance for helping leaders to attain high performance with integrity. Transform your workplace with a few simple tools. Told in the parable format of The One Minute Manager , Leadership by the Book draws on the model and messages of Jesus as a source of practical lessons in effective leadership. Recounting the story of a teacher, a minister and a marketplace leader who support one another in their leadership challenges, this extraordinary book offers unexpected and exceptional answers to tough leadership issues such as: / How do I best serve our customers by serving our people? / How can I unify my personal beliefs and my role as a leader in a way that feels good 'deep down' and still produces the desired results? / How can I get customers who enjoy the service, staff who enjoy their work, and still get financial well-being by leading with integrity? The authors offer simple strategies for bringing vision -- and values -- to the workplace by examining messages and examples from the Bible. Leadership by the Book also provides lessons for the day-to-day life of parents, coaches, entrepreneurs and religious and community leaders everywhere.

Leadership by the Book (One Minute Manager The)

The On-Time, On-Target Manager

This text is about how to overcome a diabolical career killer that is lurking out there every day. It's called procrastination. Our story begins with Bob, a typical middle manager, who typically puts things off until the last minute. And as a result, he misses deadlines because his lack of focus causes him to accomplish all the meaningless tasks before he gets to the important things. Bob rationalizes, justifies and tries to explain. But there is an answer. Bob learns to overcome his procrastination by developing a clear picture of where he's been, where he is now and where he's headed. As a result, he develops the ability to see how poor decisions separate him from good results. And in so doing, he commits himself to real goals, clear ideals and firm tasks that turn him from a "Last-Minute Manager" into "The On-Time, On-Target Manager".

HARPER/COLLINS

The One Minute Golfer

Tried-and-tested techniques for enjoying the great game more. The One Minute Manager is a book that has sold a staggering 12 million copies in 27 languages and has become the world's most popular management method. Ten years ago, its co-author Ken Blanchard applied his winning approach to his other favourite subject, founding The Golf University in San Diego and penning this fool-proof bestselling book. Now published outside the USA for the first time, The One Minute Golfer contains a series of tried-and-tested techniques for improving your game. Ken Blanchard explains how you can take the same methods that are highly effective in business and adapt them with astonishing success to the golf course. Using training techniques that have been tested with players from beginners to low handicappers, The One Minute Golfer shows how simple exercises in clear thinking and a positive mental attitude will heighten your enjoyment of golf while also improving your game.

Harper Collins Entertainment

Sports & Outdoors

Harpercollins Entertainment

How a 'Last-Minute' manager conquered procrastination. THE ON-TIME, ON-TARGET MANAGER is about how to overcome a diabolical career killer that is lurking out there every day. It's called procrastination. Our story begins with Bob, a typical middle manager, who typically puts things off until the last minute. And as a result, he misses deadlines because his lack of focus causes him to accomplish all the meaningless tasks before he gets to the important things. Bob rationalizes, justifies and tries to explain. But there is an answer -- and it's found in the helpful and enjoyable new book. Bob learns to overcome his procrastination by developing a clear picture of where he's been, where he is now, and where he's headed. As a result, he develops the ability to see how poor decisions separate him from good results. And in so doing, he commits himself to real goals, clear ideals, and firm tasks that turn him from a Last-Minute manager into THE ON-TIME, ON-TARGET MANAGER.

The original, best-selling blockbuster which has transformed businesses world-wide. Now available in audiobook on both cassette and CD. The blockbuster number 1 international bestselling phenomenon is back ...not that it ever really went away. An easy to absorb story, which quickly demonstrates three very practical management techniques. It also includes information on several studies in medicine and in the behavioural sciences, which help listeners to understand why these apparently simple methods work so well with so many people.

HarperCollins Audio

See the best price to sell, buy, or rent books by KEN BLANCHARD. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by KEN BLANCHARD

See the best price to sell, buy, or rent books by KEN BLANCHARD. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Raving Fans : Revolutionary Approach to Customer Service

Leadership and the One Minute Manager

The One Minute Manager

Big Bucks (One Minute Manager The)

Leadership by the Book (One Minute Manager The)

The On-Time, On-Target Manager

The One Minute Golfer

The One Minute Golfer

The On-Time, On-Target Manager

The One Minute Manager