This training manual provides practical knowledge court employees must have to maintain excellence in customer service. It helps them identify who their customers are, both internal and external, and analyze their needs and expectations.

Serving the public: A curriculum for court employees

Sampson, Kathleen

Sampson, Kathleen M.

Decker, Diane C.

Andersen, Seth S.

State Justice Institute

This report describes the structure and operations of judicial performance evaluation programs in Alaska, Arizona, Colorado, and Utah. It concludes with recommendations for establishing an effective judicial retention evaluation program.

Judicial retention evaluation programs in four states: A report with recommendations

Esterling, Kevin M.

See the best price to sell, buy, or rent books by Sampson, Kathleen M.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Sampson, Kathleen M.