This training manual provides practical knowledge court employees must have to maintain excellence in customer service. It helps them identify who their customers are, both internal and external, and analyze their needs and expectations.

Serving the public: A curriculum for court employees

Sampson, Kathleen

Sampson, Kathleen M.

Decker, Diane C.

Andersen, Seth S.

State Justice Institute

A National Symposium on Sentencing--The Judicial Response to Crime: A report and policy guide

American Judicature Society

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Books by Sampson, Kathleen