Books by ROBERT SPECTOR
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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Author(s): ROBERT SPECTOR
ISBN-13: 9780585256085
Amazon.Com : Get Big Fast - Inside the Revolutionary Business Model That Changed the World
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Amazon.Com.Way: The Story of Amazon.Com and the Growth of Online Retailing
Author(s): ROBERT SPECTOR
ISBN-13: 9780732267964
The Ale Master: How I Pioneered America's Craft Brewing Industry, Opened the First Brewpub, Bucked Trends, and Enjoyed Every Minute of It
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Category Killers: The Retail Revolution and Its Impact on Consumer Culture
Author(s): ROBERT SPECTOR
ISBN-13: 9781578519606