Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

Rethinking Public Service Delivery: Managing with External Providers (The Public Management and Leadership Series)

Politics & Social Sciences

Alford, John

O'Flynn, Janine

Politics & Government

Red Globe Press

Recent years have seen a shift in health care and social work that has moved collaborative work to the center of everyday practice. But has that change led to better outcomes for the people who use these social services? Evaluating Outcomes in Health and Social Care takes up that question—as well as the crucial underlying question of how best to measure those outcomes. This new edition brings the book fully up to date with the latest research findings and offers more tools, frameworks, and international examples of best practices to aid practitioners as they evaluate partnerships.

Evaluating Outcomes in Health and Social Care (Better Partnership Working)

Dickinson, Helen

Social Sciences

Policy Press

Partnerships continue to be a prominent feature of health and social care policy and one which seems set to stay. Despite this, partnerships have not actually been demonstrated to improve service user outcomes. This book argues that, rather than a lack of an impact per se, this is a result of the massive challenge faced by partnership evaluations and suggests we need to effectively evaluate the outcomes of partnerships - or else the concept risks losing legitimacy. The book provides an introduction to evaluation, outcomes and partnerships, summarising recent trends in policy and research, setting out useful frameworks and approaches and aiding policy makers and practitioners to more effectively evaluate partnerships. Short, accessible and designed for everyday use, the book is aimed at students, practitioners, managers and policy makers in health and social care.

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Books by O'Flynn, Janine