Managing front office operations

Travel

Michael L. Kasavana

Charles E. Steadmon

Food, Lodging & Transportation

Educational Institute of the A

Hospitality students and front office managers and staff members will learn how to organize, perform, and evaluate hotelfront office functions. Relationships between departments, technological advances, and front office tools are explained in chapters on areas such as reservations, front office accounting, and human resources. Although the book concentrates on many technical aspects of front office management, it also emphasizes the importance of guest service.

Managing Front Office Operations

Educational Institute of American Hotel & Mot

Book by Kasavana, Michael L., Cahill, John J.

Managing Computers in the Hospitality Industry

Computers & Technology

Educational Inst of the Amer Hotel

Book by Kasavana, Michael L., Brooks, Richard M.

Richard M. Brooks

Book by Kasavana, Michael L., Brooks, Richard M., Kasavana, Michael

Front Office Operations (Coursebook)

Business & Money

Industries

Educational Inst of the Amer H

Managing Front Office Operations (Coursebook)

Management & Leadership

American Hotel and Lodging Association, Educational Institute

A book about Hospitality Management in the changing world of technology.

Managing Technology in the Hospitality Industry 7th Edition

American Hotel & Lodging Educational Institute

the tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.

PH.D.

Educational Institute of the American Hotel Motel Assoc

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Books by Michael L. Kasavana