Presents quality improvement (QI) concepts and techniques in plain language, deemphasizing mathematics. An ongoing case example illustrates QI principles throughout chapters on constructing a QI "story," tools and diagrams, advanced techniques such as focus groups and process ownership, and QI systems. Includes numerous charts and tables, questions and answers, and an appendix of QI forms. For managers and students. Annotation copyright Book News, Inc. Portland, Or.

Quality Improvement Tools & Techniques

Mears, Peter

Business & Money

McGraw=Hill

Over 50 core quality tools and techniques-de-mystified! Now you can master all the core quality methods and statistical procedures-even if you only know high-school math! From poke-yoke to force field analysis, Quality Improvement Tools and Techniques by Peter Mears, lets you exploit the same quality processes the industrial giants do-and achieve the same quality profits. Packed with the seminal thinking of Deming, Crosby, and Juran, it delivers page after page of easy-to-understand: quality tools: pareto, fishbone, scatter and histogram diagrams; pie, control, bar, frequency and radar chars; and the likert scale; quality techniques: plan-do-check-act, kaizen, kanban, SMED, nominal grouping, brainstorming, multi-voting; advanced methods: benchmarking, process ownership, hoshing planning, gap analysis taguchi techniques, customer needs mapping; improvement systems: just-in-time, quality teams, quality councils, Baldrige criteria, learning organization methods, shojinka; plus much more.

Quality Improvement Tools and Techniques, Book with Disk

Management & Leadership

Over 50 core quality tools and techniques--de-mystified! Now you can master all the core quality methods and statistical procedures--even if you only know high-school math! From poke-yoke to force field analysis, Quality Improvement Tools and Techniques by Peter Mears, lets you exploit the same quality processes the industrial giants do--and achieve the same quality profits. Packed with the seminal thinking of Deming, Crosby, and Juran, it delivers page after page of easy-to-understand: quality tools: pareto, fishbone, scatter and histogram diagrams; pie, control, bar, frequency and radar chars; and the likert scale; quality techniques: plan-do-check-act, kaizen, kanban, SMED, nominal grouping, brainstorming, multi-voting; advanced methods: benchmarking, process ownership, hoshing planning, gap analysis taguchi techniques, customer needs mapping; improvement systems: just-in-time, quality teams, quality councils, Baldrige criteria, learning organization methods, shojinka; plus much more.

Introduces Beginning Users to Computer Operation. Teaches Essentials of Applesoft BASIC Programming Through Self-Paced Software

Teach Yourself Apple Basic: For the Apple II Plus and Apple IIE

Computers & Technology

Programming

Addison-Wesley

Teach Yourself Apple Basic, Apple Ii, Apple II Plus and Apple IIE With 48K (Diskette and Book)

Reference

Teach Yourself Apple Basic for the Apple II Plus and Apple IIe (Addison-Wesley Microcomputer Books Popular Series)

Naylor, Thomas H.

Addison-Wesley Publishing Company

Basic Business Basic Using the Apple (Brooks/Cole Series in Computer Science)

Raho, Louis E.

Brooks/Cole Pub. Co.

Basic Programming With the IBM PC

This practical, hands-on introduction to Microsoft BASIC offers examples, programming hints and over 800 exercises to help students new to programming master the concepts and skills. Noted in the first edition for its clear, direct style and its applications from the business world, this second edition continues to teach students carefully the key concepts. Concepts are introduced one at a time and then summarised at the end of each chapter. In this new edition, there is increased emphasis on programme design for the end-user, such as screen design and debugging. To improve the programs designed, Diagnostic Exercises show the common errors made and require the student to correct them. A unique companion disk offers both tutorials and datafiles. This book should be of interest to undergraduate students taking introductory programming courses in departments of computer science, business studies and management.

Basic Programming With the IBM Pc/Paperback Book and Disk (Brooks/Cole Series in Computer Science)

Software

Wadsworth Pub. Co.

This work provides the reader with an understanding of team building in a health care environment, and shows managers how to build a team that is committed to delivering quality. Topics covered include key quality concepts, team exercises, how to be a team member, team empowerment and continuous quality improvement. The facilitator's guide provides all the lesson plans, overhead projection masters and guides to all the exercises necessary for the team leader or trainer to run a teambuilding workshop.

Healthcare Teams Manual: Building Continuous Quality Improvement Facilitator's Guide

CRC-Press

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