Managing Quality Customer Service (Better Management Skills Series)

Martin, William B.

Business & Money

Kogan Page.

This book is designed to make your job as trainer more effective and a bit easier.

Restaurant Server's Guide to Quality Customer Service

Processes & Infrastructure

Crisp Pub Inc

Quality customer service: The art of treating customers as guests (The Fifty-Minute series)

Management & Leadership

Crisp Publications

Determine what customers really want, how to meet those needs and measure your service.

Managing Quality Customer Service (A Fifty-Minute Series Book)

Quality Service: The Restaurant Manager's Bible

Cookbooks, Food & Wine

Professional Cooking

Cornell Campus Store

Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability. We can all contribute to the success of our organization by winning over customers with superior products and delivering outstanding customer service.

Quality Customer Service: Satisfy Customers-It's Everybody's Job (Crisp Fifty Minute Series)

Teach employees how to transmit a positive attitude, identify customer needs, and cultivate repeat business.

Quality Customer Service (A Fifty Minute Series Book)

The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer’s needs. Everyone in an organization has something to do with customers daily. Customer service is the foundation on which success and profitability can be built. This book guides you through the establishment of quality customer service procedures to build your company’s business. The principles covered can be applied for internal and external customers alike.

Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Series)

Computers & Technology

Crisp Learning

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Books by Martin, William B.