A look at leaders throughout the Walt Disney Company and what lessons you can apply to your efforts to lead others.

Disney, Leadership & You: House of the Mouse Ideas, Stories & Hope For The Leader In You

Business & Money

Kober, J. Jeff

Management & Leadership

Performance Journeys Publishing

Dedicated to those who would love to make their work environment as polished and customer-friendly as a day at Disney. The Wonderful World of Customer Service at Disney is a celebration of great business practices that can be applied to any service organization. See it from the eyes of J. Jeff Kober, a foremost leader in the best business practices of not only Disney, but some of the great world-class organizations. It's loaded with practical ideas that can reintegrated into any customer experience. Whether you are in the private, public, or non-profit sectors, you will find solutions that can help you take your organization to the next level.

The Wonderful World of Customer Service at Disney

Business Culture

Primedia eLaunch LLC

LIGHTS! CAMERA! TAKE ACTION Guests at Disney's Hollywood Studios become the stars in a theme park experience like no other. In this behind-the-camera book, you’ll find out how Disney does it, and how you can use the same techniques to bring some show biz into your biz, with your customers the stars. Stories from the Studios Former Disney University leader J. Jeff Kober shares little-known stories behind dozens of park attractions, restaurants, and shops, and teaches you how to use Disney's peerless storytelling and customer service secrets to take your life and your business to new heights. From the "ugly ducklings" of Min and Bill's Dockside Diner (and how to turn your own weaknesses into strengths) to Toy Story Midway Mania (and how to prevent "mania" from undermining your success), Kober takes you on a tour of Disney's Hollywood Studios that will change how you view the park—and how you view your own life, both personal and professional. Putting on the Show Disney's Hollywood Studios: From Show Biz to Your Biz is the only book devoted entirely to the Hollywood Studios theme park, with over forty chapters of park history, Disney trivia, and business best practices, including: <ul>
<li>How the experience starts in the parking lot</li>
<li>A tale of two movie moguls: Walt Disney vs Louis B. Mayer</li>
<li>The valuable lessons of "merchantainment"</li>
<li>Adventures in partnership with George Lucas, Jim Henson, and Aerosmith</li>
<li>How Disney turns mundane minutes into Magical Moments</li>
<li>Hidden secrets of the Tower of Terror, and how Disney exceeded even its own standards</li>
</ul>Get your business ready for its close-up!

Disney's Hollywood Studios: From Show Biz to Your Biz

Theme Park Press

Your one-stop shop for world-class results The most admired organizations in the world have the same basic resources that you have―offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do successful organizations consistently succeed? We witness their extraordinary results, but the secrets often remain hidden. In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them. To understand their customer-first approach, they offer the World Class Excellence Model―the result of decades of success as leaders at the Walt Disney Company and years of experience and research working with over two dozen Fortune 500 companies. The authors explain how “world class” status can be attained by many organizations, and isn't the domain of only the most expensive, luxurious, or popular brands. Jones and Kober guide you by detailing benchmark practices and illustrating how they are followed by all best-in-class organizations by viewing each person inside and around the organization as your “customer”―internally, as you engage your employees and build your organization's culture, and externally, as you engage your customers and build your brand. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.

Lead With Your Customer, 2nd Edition: Transform Culture and Brand into World-Class Excellence

Jones, Mark David

Association for Talent Development

A Century of Powerful Disney Insights: Inspiration & Ideas from 100 Years of Disney Magic

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Books by Kober, J. Jeff