The international bestseller--more than 500,000 copies sold!
With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Business & Money

Kirschner, Dr. Rick

Brinkman, Dr. Rick

Job Hunting & Careers

McGraw=Hill

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone

Self-Help

Brinkman, Rick

Kirschner, Rick

Personal Transformation

The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal. Love Thy Customer provides people-oriented advice for short-term success and long-term growth, including: <ul>
<li>Skills and strategies to win customers over </li>
<li>Tactics to prevent customer dissatisfaction </li>
<li>Maneuvers to resolve a full range of problems </li>
<li>Ways to maintain customer focus </li>
<li>Methods for business owners to cultivate a strong service ethic </li>
</ul>
Customer satisfaction is more important than ever, and Love Thy Customer delivers the strategies that build a strong and loyal consumer base.

Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer

Management & Leadership

When it's time to practice the Art of Persuasion, the Insider's Playbook is your gameplan for using your influence to change your world for the better. Whether you have a product, a service or an idea that can make a difference, the warmups and drills in this book will teach you how to have the confidence and skill necessary to be persuasive. The Insider's PLAYBOOK is designed as a self-paced learning program, your guide through the many skills, strategies, cues and clues that you must know how to use if you're serious about creating positive change.

Insider's Playbook

Talk Natural Press

In today’s consumer-driven market, the first commandment is “love thy customer”. Highly sought-after corporate trainers and speakers, Drs.Brinkman and Kirschner, bring their trademark style and innovative communication techniques to win over even the most difficult customers in their book LOVE THY CUSTOMER. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the relationship. They provide people-oriented advice for short-term success and long-term growth, including: • Strategies to win customers over • Tactics to prevent customer dissatisfaction • Skills to resolve a full range of problems • Ways to stay focused on serving customers • Methods for business owners to cultivate a strong service ethic in employees • And more… Customer satisfaction is more important than ever, and Love Thy Customer delivers the strategies to help your business build a strong and loyal consumer base. About the Authors: Dr. Rick Brinkman and Dr. Rick Kirschner are Fortune 500 consultants, corporate trainers, and professional speakers. They are the coauthors of the huge international bestsellerDealing With People You Can’t Stand, which has been translated into 20 languages. Since 1980, they have shared their insights with business audiences across the nation and around the world.

Love Thy Customer: Creating Delight, Preventing Dissatisfaction and Pleasing Your Hardest-to-Please Customers

Processes & Infrastructure

Rick Brinkman Productions

Is your life as fulfilling as you envisioned it would be? Or do you feel the tug of discontent ... the yawn of stagnation ... or the sense that joy is being sapped away by looming difficulties and everyday stress? Does your life seem to be unfolding beyond your control?You're not alone. Chance, chaos, and adversity are constant forces in everyone's life. But amidst the inevitable challenges, you have the power to make choices. And by making wise choices, you have the power to change your life.Now bestselling authors Drs. Rick Kirschner and Rick Brinkman show you how to unite all the factors of mental, emotional, and physical health into an easy-to-follow "lifestyle management system" for total fulfillment.Step by step, choice by choice, this book shows you how to take charge of your life by making conscious choices that promote optimum physical, emotional, and mental well-being. Complete with personal stories, real-life examples, and revealing exercises, Life by Design helps you: * Clarify your values and build your life around them* Set specific, attainable goals, and align your actions with them* Neutralize negativity and self-defeating behavior* Build lasting relationships that support a life by designLife by Design will guide you to new attitudes and habits that give you more energy, richer relationships, and a better quality of life.Dr. Rick Kirschner and Dr. Rick Brinkmanare naturopathic physicians, professional speakers, and trainers who perform over 150 programs a year all over the world.They are co-authors of the bestselling Dealing With People You Can't Stand, and numerous other bestselling and award-winning audio and video programs

Life by Design: A Personal Plan to Bring Out the Best in Yourself

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