A Practical Guide for Supervisory Training & Development

Business & Money

KIRKPATRICK, Donald L.

Human Resources

Addison-Wesley Publishing Company

A Practical Guide for Supervisory Training and Development

Management & Leadership

Addison-Wesley

Author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick’s four-level performance evaluation model has been the standard throughout the world, and has revolutionized the way enterprises manage, monitor, and optimize employee performance. The new edition of Improving Performance Through Appraisal and Coaching contains all the wisdom and step-by-step processes of the original, with all the guidance and tools you’ll need to implement a program that gets maximum results. The book starts with a 40-question test about your organization and its processes and attitudes regarding performance appraisal and coaching. Taking the test both before and after reading the first section of the book will highlight exactly where your existing initiatives can be improved and new ones put in place. Kirkpatrick then goes on to describe in detail how a culture of coaching builds and enhances performance, and how to build this culture across the entire organization. Examples and eye-opening Notes from the Field both reinforce and complement the author’s sage recommendations, illustrating how his approaches can be adopted in their entirety or deployed piecemeal, depending on your organization’s specific needs. The case studies, both from major employers, prove the overarching value of a proactive performance appraisal program and vibrant coaching environment. The book is packed with ready-to-use forms and, more important, instructions and observations on their effective use. Plus, every chapter is designed for practical application, featuring accessible charts and figures, lists of key points, specific suggestions, cause-and-effect relationships, and much more. While workplaces and jobs have changed dramatically, some truths seem everlasting. One is that in order to obtain exceptional employee performance, you need to build a thorough and consistent appraisal mechanism and coaching program. The other is that there is no one more knowledgeable about how to do it than Donald Kirkpatrick.

Improving Employee Performance Through Appraisal And Coaching

Amacom Books

"When Dick Grote, in the Foreword to this book, writes that “nothing’s changed,” he is not speaking to the state of the human resources field or the art of performance management, both of which have evolved continuously, profoundly, and for the better. Nor is he describing the content of the new second edition, which, in fact, contains comprehensive material on a whole new generation of jobs in technology, customer service, and other rapidly changing fields, plus brand new examples and two full case studies. What’s not changed is the fact that author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick’s four-level performance evaluation model has been the standard throughout the world, and has revolutionized the way enterprises manage, monitor, and optimize employee performance. The new edition of Improving Performance Through Appraisal and Coaching contains all the wisdom and step-by-step processes of the original, with all the guidance and tools you’ll need to implement a program that gets maximum results. The book starts with a 40-question test about your organization and its processes and attitudes regarding performance appraisal and coaching. Taking the test both before and after reading the first section of the book will highlight exactly where your existing initiatives can be improved and new ones put in place. Kirkpatrick then goes on to describe in detail how a culture of coaching builds and enhances performance, and how to build this culture across the entire organization. Examples and eye-opening Notes from the Field both reinforce and complement the author’s sage recommendations, illustrating how his approaches can be adopted in their entirety or deployed piecemeal, depending on your organization’s specific needs. The case studies, both from major employers, prove the overarching value of a proactive performance appraisal program and vibrant coaching environment. The book is packed with ready-to-use forms and, more important, instructions and observations on their effective use. Plus, every chapter is designed for practical application, featuring accessible charts and figures, lists of key points, specific suggestions, cause-and-effect relationships, and much more. While workplaces and jobs have changed dramatically, some truths seem everlasting. One is that in order to obtain exceptional employee performance, you need to build a thorough and consistent appraisal mechanism and coaching program. The other is that there is no one more knowledgeable about how to do it than Donald Kirkpatrick."

Improving Employee Performance Through Appraisal and Coaching

AMACOM

Today's first-level supervisors are under pressure. They often work in an environment of rapid change. They must deal with an increasingly diverse work force. They must "empower" these workers to get the best from them. And they must constantly view all efforts through the quality lens. In short, companies must provide excellent training and development to keep supervisors sharp - and to keep the company competitive. How to Train and Develop Supervisors is an outstanding resource for trainers, other human resources professionals, and managers. Written by Donald L. Kirkpatrick, an internationally renowned training expert, this book provides a complete and pragmatic guide to creating or improving responsive, timely, and effective supervisory training and development programs. The book sets forth a systematic approach, with solid explanations of the concepts, procedures, and techniques that will ensure good programs in organizations of all sizes. It describes how to determine needs for a specific situation, how to set objectives, how to implement a training program, and how to measure achievements. Following this analysis of each aspect of running a program, How to Train and Develop Supervisors supplies eleven in-depth case studies. These fascinating accounts demonstrate how a variety of organizations run their programs on a daily basis, deal with common (and uncommon) problems, and develop innovative approaches. Examples include comprehensive in-house programs at Deere &amp; Company and General Electric, a management skills class at First Union National Bank of North Carolina, a safety training program at DuPont, and a change management training program at Dana Corporation. The book's advice, examples, and models show how to: develop a systematic and consistent approach to training and development; improve the attitudes, knowledge, and skills of supervisors for greater satisfaction and productivity; make the most of internal and external training programs; conduct effective performance appraisals; select and train new, high-potential supervisors; train supervisors to get improved performance from their people; and evaluate programs. In addition, the book supplies guidelines, forms to use or adapt, and insightful extracts from the writings of other experts. For example, in a section on "How Adults Learn," the book presents ideas from ten different authorities. "Top management must provide the climate, environment, and support for supervisors," says Kirkpatrick. "And training professionals must provide the proper programs that teach the knowledge, skills, and attitudes that supervisors must have." How to Train and Develop Supervisors provides a complete and practical launching pad for making sure supervisors get the training they need.

How to Train and Develop Supervisors

Advice for managers on the development of a system on evaluation of employees' job performance and counseling to increase productivity includes case studies of the programs of major corporations

How to Improve Performance Through Appraisal and Coaching

Learn how to manage change while gaining acceptance and commitment from employees. This highly-praised book combines theory and practical application in such areas as incentive plans, personnel policies, production systems, job designs and organizational goals.

How to Manage Change Effectively: Approaches, Methods, and Case Examples (The Jossey-Bass Management Series)

Jossey-Bass

Leaders want to see changes in behavior as a result of what people have learned and may expect these new behaviors to deliver results for the business. With the third edition of this book, readers have an opportunity to update their understanding of this classic evaluation framework and to learn from the case studies about how to effectively apply the framework to a variety of learning programs. Readers are presented with the tools and the know-how to tell their own story of value creation.---Foreword by Merrill C. Anderson, Ph.D, Chief Executive Officer, MetrixGlobal, LLC

Evaluating Training Programs: The Four Levels: Easyread Edition

ReadHowYouWant

Evaluating Training Programs: The Four Levels

During much of the past century, training programs tended to fall into two camps: classroom instruction, which focused mainly on imparting knowledge, and on - the - job training, where the emphasis was on imparting skills. The former stressed the concepts, principles, rules, and procedures to be learned and evaluated in class. The latter stressed the behaviors to be displayed and evaluated in the workplace. More recently trainers and consultants have realized that their job is not primarily to impart information but rather to improve performance by changing behavior. And that's the focus of this book. Unlike the majority of books that are written primarily for training specialists and Human Resource managers, this book is chock full of helpful hints for anyone who is responsible for the performance of others, from group leaders and technical support people to owners of small businesses and supervisors, managers, and, yes, corporate executives. ----Preface by Scott B. Parry, PhD

Transferring Learning To Behavior: Using the Four Levels to Improve Performance

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