A self-training book designed to meet managers' needs for work situation applications. The authors introduce ideas of assertiveness and provide practical suggestions for developing assertiveness in a range of familiar situations, in a way that minimises conflict and stress.

Assertiveness at work: A practical guide to handling awkward situations

Business & Money

Ken Back

Management & Leadership

McGraw-Hill,UK

McGraw-Hill Publishing Co.

<p>A self-training book designed to meet managers' needs for work situation applications. The authors introduce ideas of assertiveness and provide practical suggestions for developing assertiveness in a range of familiar situations, in a way that minimises conflict and stress.</p>

Assertiveness at Work: A Practical Guide to Handling Awkward Situations (Second Edition)

Mcgraw-Hill Publ Com

Assertiveness At Work

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Books by Ken Back