Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry. Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry.

NVQ 2 Call Handling Operations: Student Handbook

Keith Bowen

Peter Richardson

Yvonne Munn

Business & Money

Clearway Logistics Phase 1a

Snowdon Shepherd: Four Seasons on the Hill Farms of North Wales

Science & Math

Agricultural Sciences

Pavilion Books

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Books by Keith Bowen