In an era of increased global competition, of takeovers, downsizing, restructuring, and even outright failure, managing intelligent organizational change is the most difficult challenge facing business. Kanter, Stein, and Jick present here a comprehensive overview and an authoritative model for how to and, in some cases how not to, institute change in organizations. Building upon their "Big Three" model of change, the authors focus on internal and external forces that set events in motion; the major kinds of change that correspond to external and internal change pressures; and the principal tasks involved in managing the change process. Several "portraits" of companies undergoing different types of change, coupled with the authors' own expert analyses, prove that no one person or group can make change "happen" alone. Instead, the authors assert that it is the delicate balance among key players that makes organizational change a success. The authors analyze the forces for change by examining Banc One, Apple Computer, and Lehman Brothers, among others, to illustrate environmental and cyclical change as businesses grow. Then they turn to forms of change, drawing on the Western-Delta merger, strategy change at Bell Atlantic, and takeover turmoil at Lucky Stores, to show how companies change their structures and cultures. The section on execution of change shows "change masters," to use Kanter's own famous term, at work at Motorola, General Electric, and other leading firms, as well as the difficulties of implementing change at General Motors and Microswitch. Fundamental organizational change, they argue, is exemplified by identity change, involving much more than the transfer of tangible assets. Managing the feelings, fears, and hopes of people must be the central strategy during such transitions. In this essential volume for managers and analysts of change, Kanter, Stein, and Jick offer powerful insights, practical new directions for action, prospects for the future of deliberate organizational change, and advice on where to begin the change process, and when: NOW!

The Challenge of Organizational Change

Business & Money

Kanter, Rosabeth Moss

Management & Leadership

Free Press

When Giants Learn To Dance

Unwin

The Change Masters: Corporate Entrepreneurs at Work by Kanter, Rosabeth Moss

HarperCollins Publishers, Ltd

The Change Masters: Corporate Entrepreneurs at Work

Routledge

Communes: creating and managing the collective life

Politics & Social Sciences

Social Sciences

Joanna Cotler Books

A Tale of "O": On Being Different in an Organization

Harpercollins Childrens Books

Rosabeth Moss Kanter on the answer to the global crisis of business and American-style capitalism. Out of the ashes of conventional business models arises a set of companies using their power not only for profits and sustainable growth but also social good. If you think business corporations are doomed to be lumbering, bloated, and corrupt, think again. Based on an extraordinary three-year investigation, interviewing more than 350 key people at major companies around the world, Rosabeth Moss Kanter provides encouraging and astounding evidence that this assumption is completely outdated. The businesses that are agile, keeping ahead of the curve in terms of market changes and customer needs, are the businesses that are also progressive, socially responsible human communities. Take IBM. When the tsunami and earthquake struck Asia, IBM didn’ t just cut a check for relief funds and call it a day. The company used its technological expertise and skilled people to create what government and relief agencies could not: information systems to effectively track relief supplies and reunite families. While IBM did this with no commercial motive, its employees’ desire to serve people suffering during these crises stimulated innovations that later benefited the company. Or Proctor &amp; Gamble. Despite a decade-long commitment to research and development of a water purification product, commercial prospects were unpromising. But because it was so consistent with P&amp;G’s statement of purpose, people within the company persevered. And when the tsunami struck, it was then able to deliver roughly a billion glasses of drinking water for the victims, earning plaudits from aid partners, the media, governments, and crucially, P&amp;G employees. SuperCorp captures the zeitgeist of the emerging twenty-first-century business. For example: • The strong potential synergy between financial performance and attention to community and social needs • The unique competitive advantage from embracing the values and expectations of a new generation of professionals • The growth opportunities that result from stressing values and supressing executive egos when seeking partners and integrating acquisitions SuperCorp is a remarkable look at the business of the future and the management skills required to get there. IBM, Banco Real, P&amp;G, Cemex, Omron, and other companies reported on now move with the rapidity and creativity of much smaller enterprises. These companies are not perfect, but when people are empowered and values drive decisions, everything can come together in magical “Rubik’s Cube moments” of deep satisfaction. Kanter’s compelling and inspiring stories show that people are more inclined to be creative when their company values innovation that helps the world.

SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social Good

Biography & History

Crown Business

Sometimes it seems that Americans are divided in countless ways—red or blue; black, brown, or white; rich or poor; male or female. What happened to America as the land of freedom and openness? In America the Principled, renowned Harvard Business School professor and bestselling author Rosabeth Moss Kanter tackles the hardest questions our nation faces, and challenges us to recommit ourselves to pursuing our nation’s noblest goals: equality and opportunity. As our open minds, open markets, and open borders—our nation’s highest ideals—are besieged by ideologues and zealots, Dr. Kanter shows us how to recapture the American Dream. Artfully mixing practical ideas with compassionate guidance, she reminds us that the stakes have never been higher: Our economic vitality and democratic ideals are both at risk. In order to compete in the global market, we must invest in people and ideas, reward hard work, value dialogue and debate, and listen to dissenting voices. We must curtail our desire for worldwide empire, build bridges through citizen diplomacy, and pursue happiness instead of hegemony. Dr. Kanter proposes six vital items on the agenda for restoring American strengths: • Widening the net of prosperity by creating opportunities for people of all social and economic classes to participate in the science-based “white coat” economy. We can’t afford to have large segments of people—and areas of our country—existing outside the foundations of our future, innovation-seeking society. • Supporting real family values through fair and flexible workplaces that reduce stress and close gender gaps, enabling people to earn a living, be productive, and have the time and energy for the other side of life • Ridding the private sector of imperial excess by instilling a values-based capitalism of businesses that are well run, make lots of money, and do lots of good • Reinventing government and stop denigrating it so that when the next Katrina strikes, we have the right people in place with the motivation, capability, and resources to deal with it • Doing something about the “Ugly American” by earning back the respect that we have lost in the last six years through individual grass-roots engagement with people in other countries • Moving from “me” to “we” through national service programs that tap both young people as well as aging baby boomers to create a community ethos that unites people behind common purposes Empowering and surprisingly optimistic, America the Principled urges us to work together for a bright future we’ll be proud to share, having earned the respect of the world once more—and shows us how to do it.

America the Principled: 6 Opportunities for Becoming a Can-Do Nation Once Again

Economics

Crown

Sometimes it seems that Americans are divided in countless ways—red or blue; black, brown, or white; rich or poor; male or female. What happened to America as the land of freedom and openness? In America the Principled, renowned Harvard Business School professor and bestselling author Rosabeth Moss Kanter tackles the hardest questions our nation faces, and challenges us to recommit ourselves to pursuing our nation’s noblest goals: equality and opportunity. As our open minds, open markets, and open borders—our nation’s highest ideals—are besieged by ideologues and zealots, Dr. Kanter shows us how to recapture the American Dream. Artfully mixing practical ideas with compassionate guidance, she reminds us that the stakes have never been higher: Our economic vitality and democratic ideals are both at risk. In order to compete in the global market, we must invest in people and ideas, reward hard work, value dialogue and debate, and listen to dissenting voices. We must curtail our desire for worldwide empire, build bridges through citizen diplomacy, and pursue happiness instead of hegemony. Dr. Kanter proposes six vital items on the agenda for restoring American strengths: • Widening the net of prosperity by creating opportunities for people of all social and economic classes to participate in the science-based “white coat” economy. We can’t afford to have large segments of people—and areas of our country—existing outside the foundations of our future, innovation-seeking society. • Supporting real family values through fair and flexible workplaces that reduce stress and close gender gaps, enabling people to earn a living, be productive, and have the time and energy for the other side of life • Ridding the private sector of imperial excess by instilling a values-based capitalism of businesses that are well run, make lots of money, and do lots of good • Reinventing government and stop denigrating it so that when the next Katrina strikes, we have the right people in place with the motivation, capability, and resources to deal with it • Doing something about the “Ugly American” by earning back the respect that we have lost in the last six years through individual grass-roots engagement with people in other countries • Moving from “me” to “we” through national service programs that tap both young people as well as aging baby boomers to create a community ethos that unites people behind common purposes Empowering and surprisingly optimistic, America the Principled urges us to work together for a bright future we’ll be proud to share, having earned the respect of the world once more—and shows us how to do it. From the Hardcover edition.

Three Rivers Press

"America has been waiting for a call to think big and act big as we envision our transportation future. Kanter's important book is it." ―Deval Patrick, governor of Massachusetts, 2007―2015
Americans are stuck. We live with travel delays on congested roads, shipping delays on clogged railways, and delays on repairs, project approvals, and funding due to gridlocked leadership. These delays affect us all, whether you are a daily commuter, a frequent flyer, an entrepreneur, an online shopper, a job-seeker, or a community leader. If people can't move, if goods are delayed, and if information networks can't connect, then economic opportunity deteriorates and social inequity grows.
We have been stuck for too long, writes Harvard Business School professor and best-selling author Rosabeth Moss Kanter. In Move, Kanter visits cities and states across the country to tackle our challenges―and reveal solutions―on the roads and rails, and in our cities, skies, and the halls of Washington, D.C. We meet a visionary engineer and public servant spearheading an underwater tunnel in Miami to streamline port operations and redirect constant traffic from the city center. We see mayors partnering with large corporations and nimble entrepreneurs to unveil parking apps, bike-sharing programs, and seamless Wi-Fi networks in greener, more vibrant, more connected cities. And we learn about much-needed efforts―such as dynamic tolls on highways and fees based on vehicle miles traveled―to reduce our dependence on the outmoded gasoline tax in our new electric car age.
It all adds up to a new vision for American mobility, where local leaders shape initiatives without waiting for Congress to act, and ambitious companies partner with governments to tackle projects that serve the public good, create jobs, and improve quality of life while providing healthy sources of investment. With unique insight and unrivaled expertise, Kanter gives us a sweeping look across America, revealing the innovative projects, vital leaders, and bold solutions that are moving our transportation infrastructure toward a cleaner, faster, and more prosperous future.

Move: Putting America's Infrastructure Back in the Lead

W.W.Norton&Company

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