This casebook fills a distinct gap in the market for UK-centred material covering all aspects of production and operations management and is a much-needed companion to existing texts in its field. The second edition of this clearly structured text provides ready-to-use cases all based on real-life (named) company experiences. For easy use, the cases have been grouped into the subject areas which students are likely to face on a typical operations management course. The cases deal with modern operations management issues and each is framed by an introduction and suggested reading. Companies featured include Cadbury World, Lunn Poly Travel and Singapore Airlines. This book can be used in isolation or as a complement to the best selling Operations Management by Slack et al.

Cases in Operations Management

Johnston, Robert

Business & Money

Ft Pr

For Service Operations Management courses within undergraduate business studies. This is the first modern European-originated book to apply operations management specifically to the service sector, providing tools, frameworks and techniques for operational analysis and improvement. Building on the basic principles of operations management, the book examines the operations decisions that managers face in managing their resources and in delivering services to their customers.Although the emphasis is on operations, the text also recognises the impact of other management functions on service delivery. Indeed, the key issue of service delivery is the prime focus of the book.

Service Operations Management

Clark, Graham

Economics

Smith and Keenan's Advanced Business Law is an established and successful textbook on law for non-specialists. In the 11th edition the commercial focus of the book has been improved to consolidate its position as a more-challenging business law text especially suitable for accounting and other finance students. The book has been updated with case law and statutory developments over the last 3 years. Pedagogic improvements have been made to the structure of the book by introducing Parts and vignettes. The Woolf reforms to civil litigation have been incorporated in the form of a section on "Woolfspeak" at the front of the book, changes to terminology throughout the book and a new chapter on commercial litigation at the back.

Smith & Keenan's Advanced Business Law

Management & Leadership

This revised and fully up-dated edition of Operations Management continues to provide students with a clear, well-structured and comprehensive treatment of operations management. It successfully presents both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work.The changes in this third edition make learning easier and more effective.

Operations Management (3rd Edition)

Slack, Nigel

Chambers, Stuart

Operations management is important, it is exciting, and it is challenging. It is concerned with creating the products and services upon which we all depend and creating products and services is the very reason for any organization's existence, whether that organization is large or small, manufacturing or service, for profit or not for profit. Operations management is also at the centre of so many of the changes affecting the business world - changes in customer preference, changes in supply networks brought about by internet-based technologies, and changes in the extent of environmental responsibility that we expect from companies. 
This revised and fully updated edition of this book continues to provide a clear, well-structured and comprehensive treatment of the subject, balancing a logical approach with the insights that come from operations practice around the world. This text looks at how operations can be managed in order to support and contribute to the strategic objectives of an organization. It is relevant to manufacturing and service operations and is written from a European perspective with examples from different countries. 
It is divided into five parts for ease of use. In the first part, a clear general overview is provided of the nature and scope of operations management. Part two looks at the nature and design of operation processes and Part three examines planning and control. Part four looks at ways in which operations can be improved through an examination of failure prevention and recovery and in the final part, the main points discussed thus far are brought together in a look at the strategic role of operations. It includes management techniques such as TQM and JIT.

Operations Management

Finance

An invaluable guide for students and managers confronting operational issues in service management.

Service Operations Management: Improving Service Delivery

Pearson

The ultimate resource for your Postgraduate course by trusted authors.

Operations And Process Management: Principles And Practice for Strategic Impact

Betts, Alan

Pearson College Div

How does an organisation ...*create and deliver products at lower cost and with higher revenue? *meet the challenges posed by changes in customer preferences, internet-based technologies and global supply networks? *promote creativity, manage knowledge and innovation, and encourage social responsibility in finding solutions to those challenges? The answer is through effective operations management. Managing operations is important, exciting and challenging, and it's central to successful organisational performance. In this market-leading text, Slack, Chambers and Johnston bring to life their comprehensive, practical and strategic view of operations management with over 100 contemporary and international examples of operations in practice, as well as providing critical commentaries on areas of academic contention and professional debate.Tracking the latest developments in the field, the fifth edition of Operations Management examines issues such as: *Supply-chain planning that enables the fast fashion' Zara, H&amp;M and Benetton *How information technology helped the city of New Orleans in recovering from Hurricane Katrina *The outsourcing of laptop manufacturing by Apple, Dell and Sony *The greening' of operations in Hewlett Packard's recycling programme Improve Your Grade! Use the Access Code inside this book to unlock valuable online learning resources at: pearsoned.co.uk/slack

Everyone manages processes . . . Everyone is an operations manager “. . . integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings.” --Par Åhlström, Professor of Operations Management, Chalmers University of Technology “This text places operations management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas.” --Dr. Alison Smart, Manchester Business School, University of Manchester “This comprehensive text shows how persuasive, relevant and exciting Operations Management is to business and everyday life.” --Stephen Disney, Cardiff Business School Written by best-selling authors in their field,Operations and Process Management 2einspires a critical and applied mastery of the core principles and processes fundamental to managing business operations. Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the fully updated accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced.

Operations and Process Management: Principles and Practice for Strategic Impact

A long-time market leader in this discipline, Slack has set the standards in Operations Management which other textbooks seek to emulate. Expert authorship, an engaging writing style, and an interesting collection of cases combine to communicate the importance of managing operations and processes within a successful organisation. Operations Management provides a strategic perspective, whilst also examining the practical issues which organisations face on a day to day basis. It uses over 120 examples from all over the world, reflecting the balance of economic activity between service (c.75%) and manufacturing (c.25%) operations.

Slack: Ops Man w.MyOMLab pk_6 (6th Edition)

See the best price to sell, buy, or rent books by Johnston, Robert. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Johnston, Robert

See the best price to sell, buy, or rent books by Johnston, Robert. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Cases in Operations Management

Service Operations Management

Smith & Keenan's Advanced Business Law

Operations Management (3rd Edition)

Operations Management

Service Operations Management: Improving Service Delivery

Operations And Process Management: Principles And Practice for Strategic Impact

Operations Management

Operations and Process Management: Principles and Practice for Strategic Impact

Slack: Ops Man w.MyOMLab pk_6 (6th Edition)