/ 9780340836620 / English literature / Engels / English / Anglais / Englisch / hard cover / dust jacket / 16 x 24 cm / 355 .pp /

Double Cross Blind

Joel E. Ross

Hodder&Stoughton

The 2nd edition of this textbook, which teaches seven key principles of Total Quality Management, and includes case histories and exercises. Revised to include a chapter on IS09000.

Total Quality Management: Text, Cases and Readings

Business & Money

Management & Leadership

St. Lucie Press

<p>Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. This celebrated text enhances the original seven chapters in the first edition with additional material, new case studies, and valuable new readings. Five new chapters present significant information covering organizing structure and teams for TQM; benchmarking; productivity, quality, and reengineering; the cost of quality; and the universal standards of quality-ISO 9000. The chapters are organized to cover the key principles of TQM, including leadership, information analysis and technology, strategic quality planning, human resources, process management, customer satisfaction, operational results, as well as the five new chapters. Each chapter provides a unique exercise that requires the reader to apply TQM principles to the practices outlined in the comprehensive case. Discussion questions, exercises, cases, and readings support the text, reinforcing an understanding of the principles that can be applied. An added feature of this edition is the extensive study of the Varifilm case, illustrating good and not so good practices. This 1993 case is used by the Baldrige Award organization in preparing examiners to visit and evaluate companies applying for this award. Practical, yet based on sound principles, this book is an excellent text for college students as well as for organizational development programs directed to practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.</p>

Total Quality Management: Text, Cases and Readings, Second Edition

CRC-Press

See the best price to sell, buy, or rent books by Joel E. Ross. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Joel E. Ross

See the best price to sell, buy, or rent books by Joel E. Ross. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Double Cross Blind

Total Quality Management: Text, Cases and Readings

Total Quality Management: Text, Cases and Readings, Second Edition