A practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidance, support and advice. The content and approach are suitable for professionals within caring services, health, education and social welfare, in face to face interactions and in offering information and help over the telephone. The book enhances the value of even the shortest exchange on the telephone by showing how essential skills of attention, reflective listening and positive use of communication skills support a helping and respectful approach to clients.

Mastering Counselling Skills

Health, Fitness & Dieting

Jennie Lindon

Psychology & Counseling

Palgrave

Your Child from 5-11 (Positive Parenting)

Hodder Arnold H&S

Equal Opportunities in Practice

Hodder Arnold

This guide covers the major religions and shows how to create a path to recognising cultural diversity and equal opportunities for all children. It also provides the means for workers to ensure that children learn about religion and from religion.

Understanding World Religions in Early Years Practice

Hodder Education

Child Protection

With increasing cultural, linguistic, social and ethnic diversity within our early years, care and education settings, equal opportunities and anti-discriminatory practice are key issues for early years practitioners and students. Equal Opportunities in Early Childhood looks at all the factors involved, examines recent developments, and explains how the very latest legislation and guidelines can be put into effective practice with children on a daily basis. Highly readable and practical, Equal Opportunities in Early Childhood makes clear links between anti-discriminatory practice and child development - and most importantly, links theories and practice with a sound basis of children's own knowledge, experiences and understanding. Features include practical activities, scenarios, definitions of key phrases and concepts, and useful illustrations. Equal Opportunities in Early Childhood is an essential resource for those working with children of all ages - from nurseries and other daycare settings, to primary schools and out-of-school care services. This is also an ideal text for S/NVQ Levels 3 and 4, Foundation Degree students, tutors and assessors, as well as those advising or promoting effective practice.

Equality in Early Childhood

Politics & Social Sciences

Social Sciences

Playing and Learning for the Under Threes

Crafts, Hobbies & Home

Alice Sharp

Kevin Kelman

Home Improvement & Design

Nursery World

Too Safe for Their Own Good?

Parenting & Relationships

Parenting

National Children's Bureau

Child Development from Birth to Eight: A Practical Focus

What Does It Mean to Be Four?

Step Forward Publishing Ltd

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Books by Jennie Lindon