An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.

IT Service Management: An Introduction

Jan Van Bon

Computers & Technology

Van Haren Pub

Practitioner Release and Control for IT Service Management, based on ITILÃ‚Â®- A Practitioner Guide aims at helping the reader to prepare for using Best Practices in his or her role in the area of Change Management, Release Management and Configuration Management. The guidance provided in this book is based on ITIL, the Best Practice Library in IT Service Management. The chapters are structured round the main competency areas of the practitioner requirements: Manage, Organize, Optimize, so the reader can relate reading material and tasks easily.

Release & Control for IT Service Management, Based on ITIL: A Practitioner Guide

Business & Money

Management & Leadership

The Stationery Office/Tso

This Management Guide is a concise summary of the It Service Management – An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of Iso20000? All this and descriptions of other popular frameworks are covered.

Service Design Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

Arjen de Jong

Axel Kolthof

Van Haren Publishing

It must continually align and re-align It services to the changing business needs by identifying and implementing improvements to It services that support the business. Itil V3 places this within the lifecycle phase of Continual Service Improvement. An It service is created by a number of activities. The quality of these activities and the process which links these activities determine the quality of the eventual service. Csl focuses on the activities and processes to improve the quality of services and its goal is for continual improvement of the effectiveness and efficiency of It services, allowing them to meet the business requirements better.

Continual Service Improvement Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

See the best price to sell, buy, or rent books by Jan Van Bon. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Jan Van Bon

See the best price to sell, buy, or rent books by Jan Van Bon. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

IT Service Management: An Introduction

Release & Control for IT Service Management, Based on ITIL: A Practitioner Guide

Service Design Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

Continual Service Improvement Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))