This book dispels the myth that Six Sigma is limited to the manufacturing process by providing compelling examples of transactional successes combined with a guide to practical deployment." -Paul J. Norris, Chairman and Chief Executive Officer, W. R. Grace and Co. "Ronald D. Snee and Roger W. Hoerl provide a compelling, fact-based, example-supported argument on the importance of improvement of nonmanufacturing processes within a manufacturing company. This valuable book completes the authors' "trilogy" of books on improving business performance via statistical thinking and Six Sigma, and is a welcome addition to the library of any individual or company engaged in this pursuit of excellence." -Dr. Steven P. Bailey, principal consultant and Master Black Belt, DuPont Engineering, Past President American Society for Quality "As interest in Six Sigma continues to flourish, this book will be of interest to newcomers and veterans alike. Snee and Hoerl address the case for Six Sigma, ensuring successful deployment and project success through a detailed yet easily understood style. Their use of case studies rounds out their assertion that Six Sigma can and should be used to improve performance in all types of businesses, from finance to health care." -Jean Cherry, Executive Vice-President, Commonwealth Health Corporation The first comprehensive, step-by-step Six Sigma implementation guide for nonmanufacturing organizations For finance, health care, retail, logistics/supply chains, R Financial Times-Prentice Hall, 2003 , the best-selling executive's guide to Six Sigma. They also cowrote Statistical Thinking: Improving Business Performance Duxbury Thomson Learning, 2002 , an innovative guide to the strategic use of data and statistics in solving business problems. There are dozens of books on implementing Six Sigma in manufacturing. But what if you're in finance? Or health care? Or e-commerce? Or supply chain management? Or R D? Or the nonprofit sector? This book focuses on your needs: Six Sigma Beyond the Factory Floor, the start-to-finish Six Sigma guide for the rest of the real economy. Ronald D. Snee and Roger W. Hoerl cover every level of Six Sigma implementation in nonmanufacturing environments: deployment planning and strategy, project execution, methods, statistical tools, and more. Throughout, they illuminate key concepts with case studies from a wide range of businesses and functions. Drawing on their unsurpassed consulting experience, they systematically identify hurdles to success-and best practices for overcoming them. Whatever your Six Sigma goals, this book will help you achieve them faster-with less pain, cost, or risk. Using a proven Six Sigma deployment roadmap for nonmanufacturing organizations Planning strategies, execution tactics, customized methods and tools Leveraging the immense value of Six Sigma in your environment Realistically assessing the benefits of Six Sigma in nonmanufacturing organizations Driving ongoing success: lessons from real-world case studies Best practices for driving project-by-project improvement Aligning the entire organization behind Six Sigma From leadership commitment to team building-and beyond

Six Sigma Beyond the Factory Floor: Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy

Business & Money

Hoerl, Roger W.

Snee, Ron D.

Management & Leadership

Ft Pr

Apply statistics in business to achieve performance improvement Statistical Thinking: Improving Business Performance, 3rd Edition helps managers understand the role of statistics in implementing business improvements. It guides professionals who are learning statistics in order to improve performance in business and industry. It also helps graduate and undergraduate students understand the strategic value of data and statistics in arriving at real business solutions. Instruction in the book is based on principles of effective learning, established by educational and behavioral research. The authors cover both practical examples and underlying theory, both the big picture and necessary details. Readers gain a conceptual understanding and the ability to perform actionable analyses. They are introduced to data skills to improve business processes, including collecting the appropriate data, identifying existing data limitations, and analyzing data graphically. The authors also provide an in-depth look at JMP software, including its purpose, capabilities, and techniques for use. Updates to this edition include: <ul>
<li>A new chapter on data, assessing data pedigree (quality), and acquisition tools</li> <li>Discussion of the relationship between statistical thinking and data science</li> <li>Explanation of the proper role and interpretation of p-values (understanding of the dangers of “p-hacking”)</li> <li>Differentiation between practical and statistical significance</li> <li>Introduction of the emerging discipline of statistical engineering</li> <li>Explanation of the proper role of subject matter theory in order to identify causal relationships</li> <li>A holistic framework for variation that includes outliers, in addition to systematic and random variation</li> <li>Revised chapters based on significant teaching experience</li> <li>Content enhancements based on student input</li> </ul>
This book helps readers understand the role of statistics in business before they embark on learning statistical techniques.

Statistical Thinking: Improving Business Performance,, 3rd Edition (Wiley and SAS Business Series)

Snee, Ronald D.

wiley

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